Types of IP phones & how to choose the most suitable one

IP phones or VoIP phones are devices that use Voice over Internet Protocol (VoIP) technology, which enables making calls over the Internet instead of using traditional landline systems that rely on analog switched telephone networks.

With technological advances and the wide range of features offered by these phones, most companies now rely on IP or VoIP phones through their managed private networks or the internet.

Today, most companies use a combination of smartphones and mobile apps alongside VoIP phones, as this gives them greater flexibility in creating an internal communication system. Xontel recommends using both types, as smartphones and mobile apps are free.

When deciding whether a desk phone is necessary, it’s important to consider whether employees are more comfortable using an IP phone and whether it’s more suitable for their job. Call centre agents may prefer to have a desk phone, but they will most likely use a headset – so choose an IP phone with built-in Bluetooth or USB ports to allow them to easily connect their devices.

Several points should be taken into consideration before setting up the communication system, such as:

• Is the phone model and its operating system compatible with your internal communications system?
• What features are needed in a phone for each employee? Most employees can efficiently perform their duties using a standard IP phone equipped with basic features and offered at a reasonable cost. However, the requirements for senior staff, executives, and managers may differ. For these roles, there is a need for a more advanced VoIP phone with more additional features and capabilities, which would allow them to save time and communicate more efficiently using a single device.
• Is the VoIP phone you have chosen compatible with future updates? Make sure it is of the latest generation and is likely to continue receiving software updates for a long time to come.
• Do you need communications solutions for meeting rooms? There are also many phones designed specifically for this purpose.

A VoIP phone with basic features, suitable for employees with traditional, routine tasks that do not require advanced phone features. It connects to the VoIP phone system or service provider via the company’s internal network and comes with all the basic features you would expect from a standard phone.

The USB phone connects directly to your computer via a USB port. You can use the USB phone simultaneously with a phone application, for example, you can use it with a program such as Skype.

Wireless IP Phone is an IP phone equipped with a Wi-Fi transceiver that connects to an access point or base station. This phone allows you to move freely throughout your company, home, or office while on a call.

A smartphone application is a software program that is installed on your desktop computer, laptop, or mobile phone and eliminates the need for using an IP phone.

which allows you to complete phone calls from your computer or mobile phone. Smartphones are an excellent option for road workers, mobile professionals, and even call centers because they are cost-effective.

A video phone is an IP phone with the added capability of making video calls using a small camera connected to the phone. Video phones are an excellent alternative to face-to-face meetings, providing a low-cost way to connect and meet with anyone from anywhere in the world.

These are specially designed IP phones with built-in external speakers to support meetings and conferences, allowing several people in the same location to listen to a single phone through its external speaker. Conference IP phones are typically used in large offices and meeting rooms, where they also enable multi-party phone calls.

Xontel provides the latest technology that rivals its global counterparts at competitive prices. It also provides a professional and highly skilled support team dedicated to understanding and meeting the needs of all its customers with precision and efficiency, making it the best choice.

For more information, contact us now.