Call Center

Call Center

Next-Gen
Call Center System
for Enterprises

Deliver unforgettable experiences, reduce missed calls, and exceed SLAs
– all with an AI-powered platform built for growth. With 99.9% uptime
and smart inbound tools, XonTel helps your brand stay responsive,
reliable, and always one step ahead.

Call Center

Next-Gen
Call Center System
for Enterprises

Deliver unforgettable experiences, reduce missed calls, and exceed SLAs – all with an AI-powered platform built for growth. With 99.9% uptime and smart inbound tools, XonTel helps your brand stay responsive, reliable, and always one step ahead.

Call Center Guides

What is Xontel Call Center Solution?

XonTel offers businesses a comprehensive communication solution—including voice calls, video, messaging, and integrations—along with powerful tools to intelligently route calls, manage queues, and monitor team performance in real time.

Designed for businesses of all sizes, this all-in-one platform helps reduce call resolution times, lighten employee workloads, and elevate customer experiences through smart routing, unified agent interfaces, and actionable analytics.

callcenter-solution

Explore why XonTel is the best
choice for your business?

Comprehensive Solution

Everything you need to operate a professional call center in one integrated platform.

Quick to Deploy & Simplified Management

Intuitive interfaces that make administration effortlessIt can be set up in minutes for businesses of any size, with 99.9% uptime ensuring agents stay connected from anywhere.

AI-powered

Delivers insights, automation, and support throughout the entire customer journey.

Real-Time Analytics

Make data-driven decisions with comprehensive reporting tools.

Omnichannel

Stay connected everywhere. Engage customers across voice and many digital channels, all in one platform.

User-Friendly

From immersive agent experiences to AI-powered coaching for supervisors, XonTel Callcenter is designed to create effortless workflows for everyone.

Call Center Features

Call Control

Manage calls with confidence

XonTel Callcenter provides key call-control features like hold, mute, transfer, and conferencing, ensuring a seamless customer experience. Agents access real-time customer data, such as call notes and tickets, to enhance efficiency and focus during conversations. Advanced call routing optimizes operations by swiftly directing calls to the right agent, ensuring no customer is missed.

  • Efficient Call Control
  • Time Condition
  • Real-Time Insights
  • Call Forwarding Feature
  • Smart Routing
  • Call Scoring for Agent
  • Time Group
  • Call Recording
Privileges & Accessibility

Control user access with customizable permissions

XonTel Call Center offers role-based privileges, ensuring agents and supervisors have the right level of access and control. Agents can handle calls, update tickets, and access customer data, while supervisors monitor calls, manage teams, and generate reports. Also XonTel Call Center enables agents to work and access the system from anywhere, ensuring flexibility and uninterrupted customer support.

  • Call Center Supervisor
  • Call Center Observer
  • Call Center Agent
  • Call Center Dedicated User
  • Remote Access
Omnichannel Messaging

Engage customers across all platforms

Centralize all customer interactions with XonTel Call Center—handling calls, emails, SMS, social media, web chat, tickets, and more from a single platform.
Our omnichannel solution unifies communication and customer data, preventing information loss and enabling a personalized, seamless experience across every touchpoint.

  • Live Chat
  • Facebook and WhatsApp Integration
  • SMS text messaging
  • Ticketing system
  • Email Channel
Reports & Monitoring

Track performance with real-time insights

XonTel Call Center system provides you with Comprehensive and accurate report for all calls to help you with Reports and Monitoring purposes and employee Performance Evaluation to generate accurate Reports and statistics.
Supervisors and administrators can design their own metrics and table DB join operations, according to their needs and KPI levels.
They can also analyze the performance of their agents and services through a list of ready-made Reports and Monitoring tools, which helps to evaluate and improve your staff performance.

  • Average of handeling time
  • Missed call report
  • Bussy call report
  • Unavailable time
  • Agent occupacy
  • Dial transfer rate
CRM

All-in-One Contact Management for Better Business Relationships

XonTel Call Center includes a Lite CRM to easily store and manage contact details, track interactions, and set follow-up reminders.
It’s a simple, efficient solution for handling customer, supplier, or partner information without the complexity of full-scale CRMs. If your business requires comprehensive CRM functionality, XonTel offers integration with leading CRM vendors

  • Zoho CRM
  • ZenDesk
  • Odoo CRM
  • Salesforce
  • Sugar CRM
  • Bitrix
API Integration

Extend your capabilities with easy integrations

XonTel Call Center provides powerful API integration, Integrating Call Center with your existing tools is simple thanks to its extensive API. With access to APIs for almost every event (Answering, Transfers, Campaign Calls, and more), you can easily automate tasks and flexible data exchange, leading to more efficient customer interactions, for example allow integrations with:

  • ERP System
  • CRM Systems
  • Point of Sales Systems (POS)
  • SMS Gateways
  • Social Media Platforms
  • Hotel Managment System

Ready to Build Your Call Center Step by Step?

Whether you’re building a new system or enhancing an existing one, XonTel Call Center provides the tools, comprehensive documentation, and flexibility to create a robust communication hub for your business.

Click below to get our Step-by-Step Call Center Build Guide and start your journey.