XonTel Advanced Call Center System
XonTel is an advanced system to manage voice calls for your call center employees,
The system aims to watch the employee's performance and work on enhancing
it for their own good and for work productivity.
XonTel Call center has many features including:
- Multi Campaign management.
- Multi Skill based routing.
- CTI phone bar with a professional SIP client.
- Agent Status management for Login, Logout, Pause, Back office mode and more.
- Visual Drag and Drop IVR totally integrated.
- Automatic Outbound module for Power Dial, Progressive and Predictive algorithms.
- Integrated Agent Screen Pop-ups.
- Supervisor and Team Leader Web Manager GUI.
- Whisper and Barge-in features.
- Call Recording.
- Advanced business intelligence analytic and Real Time reporting dashboards.
- Multi Channel ( voice , SMS , email and web chat ).
- Scalable Proxy Engine to support many agents and operations.
- CRM integration.
- Live Chat integration.
- English and Arabic interface for agent and supervisor.
This post is also available in: Arabic
