Call Center System

XonTel Call Center كول سنتر زونتل

Xontel Call Center Has Many
Features Including:

  • Multi Skill based routing.
  • Agent Status management for Login, Logout, Break, Back office mode and more.
  • Integrated Agent Screen Pop-ups.
  • Supervisor and Team Leader Web Manager GUI.

Xontel Call Center Has Many
Features Including:

  • Call Whisper and Barge-in features.
  • Call Recording.
  • Advanced business intelligence analytic and Real Time reporting dashboards.
  • Omni-Channel (voice, SMS, email, web chat and Social Media “WhatsApp, Facebook, Messenger, Instagram, Twitter”).
XonTel Call Center كول سنتر زونتل
XonTel Call Center كول سنتر زونتل

Xontel Call Center Has Many
Features Including:

  • Scalable Proxy Engine to support many agents and operations.
  • CRM integration.
  • English and Arabic interface for agent and supervisor.
  • Ticket Management System.

Xontel Provides Many Models Of Telecom IP Products For Companies And Home Users.

Manufacturing IP Phone and IP-PBX Systems, Mobile Applications and Web Development, Cloud Services, Network Solutions, CCTV Cameras and Security Systems.