Call Center System

XonTel Call Center كول سنتر زونتل

Xontel Call Center Has Many
Features Including:

  • Multi Skill based routing.
  • Agent Status management for Login, Logout, Break, Back office mode and more.
  • Integrated Agent Screen Pop-ups.
  • Supervisor and Team Leader Web Manager GUI.
  • Call Whisper and Barge-in features.
  • Call Recording.
  • Advanced business intelligence analytic and Real Time reporting dashboards.
  • Omni-Channel (voice, SMS, email, web chat and Social Media “WhatsApp, Facebook, Messenger, Instagram, Twitter”).
XonTel Call Center كول سنتر زونتل
XonTel Call Center كول سنتر زونتل
  • Scalable Proxy Engine to support many agents and operations.
  • CRM integration.
  • English and Arabic interface for agent and supervisor.
  • Ticket Management System.

Xontel Provides Many Models Of Telecom IP Products For Companies And Home Users.

Manufacturing IP Phone and IP-PBX Systems, Mobile Applications, Cloud Services  and Network Solutions.