Xontel Call Center Has Many
- Multi Skill based routing.
- Agent Status management for Login, Logout, Break, Back office mode and more.
- Integrated Agent Screen Pop-ups.
- Supervisor and Team Leader Web Manager GUI.
- Call Whisper and Barge-in features.
- Call Recording.
- Advanced business intelligence analytic and Real Time reporting dashboards.
- Omni-Channel (voice, SMS, email, web chat and Social Media “WhatsApp, Facebook, Messenger, Instagram, Twitter”).
- Scalable Proxy Engine to support many agents and operations.
- CRM integration.
- English and Arabic interface for agent and supervisor.
- Ticket Management System.
Xontel Provides Many Models Of Telecom IP Products For Companies And Home Users.
Manufacturing IP Phone and IP-PBX Systems, Mobile Applications, Cloud Services and Network Solutions.