Steps to Protect Your Business Communication System and Cybersecurity-1

Devices and phone systems that operate over the Internet Protocol function just like any other devices connected to the internet. Therefore, protecting your communication system is extremely important. The responsibility for this protection falls under what is known as cybersecurity or information security, as these systems can be targeted by hackers and cybercriminals for purposes such as fraud, theft, and other malicious activities.

Many of these hackers specifically target advanced business phone systems to make unauthorized calls or misuse them in harmful ways.

For small and medium-sized businesses, losing thousands of dollars due to call theft and failing to follow proper cybersecurity measures can cause significant damage to the organization—and could even lead to its closure. Fortunately, you can greatly reduce the likelihood of such incidents by taking a few simple precautions. By securing the main settings of your VoIP phones and applying cybersecurity measures, you can prevent breaches that might otherwise cost you money, time, and extensive technical support.

By law, credit card fraud is protected and the stolen funds can usually be recovered. However, VoIP (Voice over Internet Protocol) fraud cannot be recovered, as there are currently no comprehensive communication protection systems or cybersecurity regulations covering this type of fraud.

No official laws or regulations have yet been established to govern VoIP call theft or fraud, which means that the customer is financially responsible for all unauthorized calls made through their system.
Therefore, protecting your communication system through proper cybersecurity and information security practices is crucial—and it is your responsibility to prevent potential damage or financial loss.

Below, we highlight the top five steps you should take to minimize the risk of hacking or breaches and ensure the security of your communication system.

According to TeleSign, a leading internet security company, 40% of internet users have had their accounts hacked, passwords stolen, or received notifications of attempted breaches.

One of the most common vulnerabilities is the default password used in VoIP devices — which hackers can easily find or guess.

Most VoIP phone interfaces do not have automatic lock features or built-in security protocols, allowing attackers to attempt unlimited password combinations.
However, you can protect your communication system by taking a few simple steps.
When you purchase a new VoIP phone, the first thing you should do is change the default password.
Change passwords every 6–12 months, as recommended by cybersecurity experts.

Strong passwords should:

• Be at least 12 characters long.
• Include numbers, symbols, uppercase and lowercase letters.
• Avoid common, predictable, or easily guessed words.
• Be unique and confidential.

Don’t forget to update your password with your VoIP service provider as well — if that account is compromised, the damage can be severe.

NAT is a feature found in internet routers that provides your phones, computers, and other devices with internal IP addresses that cannot be accessed directly from the internet. This means your devices are part of a local area network (LAN), which adds a vital layer of protection against external attacks.

Phones that are directly exposed to the internet without NAT are at high risk of being hacked. Cybercriminals often use scanning tools to find such exposed devices.

NAT adds another essential layer of cybersecurity that protects your VoIP phones and internal communication systems from unauthorized access.

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Our professional support team ensures that all client needs are met with precision and reliability, making XonTel the best choice for modern communication systems.

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