Unified Number for Companies

Communicating with customers via phone is vital and important, as a company’s phone number plays a crucial role in enhancing interaction with its customers, whether it is a small business or a large organisation. Therefore, having a unified Number for your company is a necessity for many reasons.
Despite the development of communication methods and digital platforms, some statistics show that more than 50% of customers still prefer to communicate with companies via traditional telephone lines.

In this post, we explain a detailed overview of the definition of a unified number for companies and its importance.

The unified number is a single phone number that connects all company’s branches and departments, and serves as the primary contact point for customers and clients who want to communicate with the company.
This number provides an easy and quick way to reach the different departments without any complications, which enhances the user experience, increases customer satisfaction, and helps companies deliver their services more efficiently.

Through the unified Number, companies can build a strong professional image and enhance customer loyalty, which leads to increased sales and the continuity of the relationship with customers.

• In Saudi Arabia: The unified number consists of 9 digits and starts with 9200.
• In Kuwait: The unified number consists of 7 digits and starts with 188.

The number should be easy to remember and unique, and all customers should be able to call it from anywhere in the world.
This number can also be linked to the company’s main switchboard, enabling all branches worldwide to be connected so that customer’s call is directed to the appropriate branch or the relevant employee to provide the required service.

The importance of a company’s unified number cannot be overstated, as it is a key communication tool that contributes significantly to the company’s success and its public image. The following are the most important reasons that highlight the importance of having a unified number:

The unified number gives the company a professional image and provides customers with a sense of stability, credibility, and continuity, which enhances trust in the company and its reliability.

The unified number contributes to reinforcing the brand identity, as it becomes an integral part of it and it is easy for customers to remember and recognise. The distinctive and simple number enhances brand recall and strengthens the connection between the company and its target audience.

The unified number ensures that customers can easily and quickly communicate with the company, which is crucial for enquiries, technical support and customer service. Companies that make it easy for their customers to reach them are more capable of retaining their existing customers and attracting new ones.

Unified numbers play an important role in marketing and advertising campaigns, whether on websites, social media, or printed advertisements, as the distinctive number serves as an  attractive tool that facilitates communication between potential customers and the company.

The unified number can be used on other channels such as social media apps (e.g. WhatsApp) to facilitate and simplify communication with customers through means beyond just phone calls.

Look for a reliable telecommunications provider that offers unified number services for companies, taking into account factors such as pricing, features, and previous customer experiences.

Choose the type of number that best suits your business needs, noting that some countries allocate specific numbers for certain sectors.

Operating the unified number through the company’s PBX allows you to add services such as call forwarding, voicemail, call queues, and conference calls.

Share your company’s unified number across all channels: website, social media, business cards, and marketing items, to make it easy for customers to reach it.