Unified Communications (UC) is a new technological approach or method for achieving integration and coordination of communication channels. It combines communication tools to enable companies and organizations to manage all their communications as a single entity, while still allowing each to be managed independently.
What is Unified Communications (UC) and How Does It Work?
As previously defined, Unified Communications integrates multiple communication methods. UC works by synchronizing real-time communication services—such as phone calls, instant messaging or chat, presence information, call management, and video conferencing—with non-real-time communication tools, such as voicemail, email, SMS, and fax.
UC allows a user to send a message on one platform and have it appear on another. For example, a voicemail can be accessed through email or a mobile phone, and the user can immediately respond via text chat or video call.
Advantages of Unified Communications
Most UC advantages focus on increasing employee productivity, providing fast and seamless communication, and completing tasks more efficiently. Large organizations also gain additional benefits by integrating communications into their administrative processes.
Key advantages include:
1. Device Flexibility
Employees can receive voice and video calls inside or outside the office on any device (computer or smartphone).
2. Faster Communication
Quick access to the right person at the right time through presence information and real-time status updates.
3. Integration with Enterprise Applications
UC can be integrated with systems like Customer Relationship Management (CRM), Customer Service Management (CSM), or Enterprise Resource Planning (ERP).
4. Cost Reduction
Lower communication costs and enhanced Internet Protocol (IP)-based communications.
5. Future Scalability
UC is the ideal solution for future expansion, enabling businesses to scale easily and quickly.
6. Competitive Advantage
Small and medium enterprises can operate and compete with large global companies using the same communication capabilities.
7. Centralized Management
All company communications can be created, unified, and managed from a single location or under one roof.
From the above, it’s clear that Unified Communications bridges the gap between VoIP and other computer-based communication technologies.
Sahab Technology is the first leading Arab company in the field of unified communications, offering its products through XonTel.
For more information about XonTel products and services click here
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