MULTICHANNEL
Enjoy Voice, SMS, Web Chat, E-mail, Fax and Social Channels on the same unified solution!
The XonTel Features & Plans are designed for every kind of Customer Care: Inbound / Outbound / Blended Call Center or XonTel Contact Center!
CONTACT MANAGEMENT
Manage your Customers' information and keep track of their interactions across multiple Channels!
API OPEN CHANNEL
Develop your favorite custom channels (social networks, video...) in just few steps. Your Agents will then manage Customer interactions inside a single Omni channel Desktop interface.
AGENT SOFTPHONE
Your Agents can login to their Queues, manage multiple Status and perform different Tasks, according to their assigned Skills, using the Windows Motion Phone bar.
REALTIME MONITORING
Use the Realtime panels to monitor your Agent's performances and to make dynamical changes in case of urgency needs.
ANALYTICS AND REPORTINGS
Analyze data and performances through our ready-to-use Reports or build your own Reports tailored to your business goals.
CUSTOM DASHBOARDS
Every Contact Center is unique: build your own custom Dashboards to monitor and improve its performances!
AUTODIALER
Maximize your Agents talk time using the Preview, Progressive or Predictive dialing.
IVR SYSTEM
Easily design your IVR projects - Auto-attendant, Customer Satisfaction surveys, Call back etc… using the powerful drag&drop web GUI!.
TELCO-INDEPENDENT
Choose your preferred Provider! Voice traffic is charged and billed separately by your Voice Provider / Carrier in accordance with their terms and conditions.
TICKETING SYSTEM
In customer service, a ticketing system or support ticket system takes incoming customer requests for support and automatically generates a customer service ticket.
