MULTICHANNEL
Enjoy Voice, SMS, Web Chat, E-mail, Fax and Social Channels on the same unified solution!
Enjoy Voice, SMS, Web Chat, E-mail, Fax and Social Channels on the same unified solution!
Manage your Customers' information and keep track of their interactions across multiple Channels!
Develop your favorite custom channels (social networks, video...) in just few steps. Your Agents will then manage Customer interactions inside a single Omni channel Desktop interface.
Your Agents can login to their Queues, manage multiple Status and perform different Tasks, according to their assigned Skills, using the Windows Motion Phone bar.
Use the Realtime panels to monitor your Agent's performances and to make dynamical changes in case of urgency needs.
Every Contact Center is unique: build your own custom Dashboards to monitor and improve its performances!
Maximize your Agents talk time using the Preview, Progressive or Predictive dialing.
Easily design your IVR projects - Auto-attendant, Customer Satisfaction surveys, Call back etc… using the powerful drag&drop web GUI!.
Choose your preferred Provider! Voice traffic is charged and billed separately by your Voice Provider / Carrier in accordance with their terms and conditions.
In customer service, a ticketing system or support ticket system takes incoming customer requests for support and automatically generates a customer service ticket.