The call center system or call center software is considered the link between the company or organization employees and its customers, that’s why we provide you XonTel Call Center Solution .

The main objective of any call center system and call center software is to manage the process of sending and receiving requests or inquiries and communicating through all channels with customers.

XonTel is one of the pioneers in developing and manufacturing call center solution and call center software, services and various communication products which are used in local networks or via IP Technology (VOIP) in the Middle East, because of its long history in the world of communications in the Arab world.

XonTel contributed to the establishment of a call center system which is supported by professional and smart solutions for communication systems and services.

This call center solution is up to date with Telecommunication latest technology and the latest methods of communication with customers, including smart solutions for business development to various sectors.

XonTel call center system was built on a combination of understanding the needs of the customers, practical and software experiences, and flexibility towards modern market changes.

XonTel Call Center’s target is to increase the operational efficiency of its customers, and increase the value of their brand name, to become an important partner of clients’ success.

The call center solution will help you to achive:

• Simplify and facilitate communication between companies and their clients.
• Upgrading and improving customer service.
• Facilitating the employee’s tasks.
• Achieving customer satisfaction.
• Gain the trust and loyalty of customers.
• Improving the quality of communication with customers.
• Integrate a correct database for the company’s clients.
• Facilitate communication and cooperation within the company and their employees.
• Facilitating work from different places and the availability of remote work.
• Attract potential customers and identify the new opportunity, which leads to sales increment.
• Save time, cost and reduce effort.
• Enhance the company’s image and maximize the brand’s value.

XonTel provides the latest technologies to compete with its global counterparts at competitive prices.

It also provides a professional and highly qualified technical support team to know and meet the needs of all customers with accuracy and high efficiency.

Over a decade , Xontel has been one of the pioneers of communications technology in the Arab world. As a result of this leading role in the field of telecommunications, it was necessary for Xontel to take the lead and contribute effectively to enter the era of smart homes – with all its expertise and achievements in communications systems and smart home technologies across the Arab world in general and the Gulf region in particular.

In a previous blog post, we discussed in detail what a smart home is, what the features of a smart home are as well as the features and components of the smart home.

Xontel contributes to smart home technology through its most important and latest products, which are carefully designed according to the most advanced global technological innovations. In this post, we’ll review the most important Xontel devices for smart homes.

The cornerstone of any smart system for achieving a smart home is communications. With the remarkable advancement in communications technologies and the emergence of IP-based communications technology, IP PBX systems have appeared, these systems offer dozens of features that traditional PBX systems do not, such as call recording, voicemail, personal directories, integration with cameras and door intercoms, the ability to make calls via a mobile app, and the capability to connect with any other PBX system anywhere in the world.
Xontel is a pioneer in the PBX industry in the Arab world (you can find out more about Xontel PBX from here)

Xontel has developed and produced motion sensors for lighting. Motion light sensors are one of the most essential tools and components for any smart home, as they provide protection and security in the smart home. Through the motion light sensor, any movement of people or even animals will be detected and monitored thanks to infrared technology. When any movement is detected, an alarm will trigger automatically. The motion light sensor can also be used to save and optimize energy consumption and reduce electricity bills.
(you can learn more about XonTel lighting sensors from here).

Today, intercom devices are considered a key element for individuals’ safety and security, especially as they are used to protect homes, villas and businesses. Modern intercoms are equipped with cameras and speakers and can be connected to the On-Premises PBX system via advanced IP technology.
Xontel’s Intercom provides a comprehensive security system for your home, allowing you to respond to visitors via your mobile phone, communicate with them via voice and video, and unlock the door for them.

One of the main components for transforming your home into a desired smart home today is surveillance cameras, these security cameras allow you to monitor your home and its surroundings while you are away or on vacation. When integrated with smart motion sensors, they can detect movement inside the home. With the advancement of communications and the internet, security cameras that operate with CCTV IP internet protocols have appeared, offering many features, including:

• Higher video quality, wider field of view, and better zoom capabilities without losing image quality.
• Relying on digital signals allows for highly accurate facial recognition.
• Smart Digital Cameras provide resolution up to 20 times higher than Analog CCTV.
• Enabling stronger encryption, compression, and protection of transmitted data.
• Traditional models rely on cables, while digital cameras transfer files wirelessly, which is faster and better for long distances without concerns about quality loss.
• Managed remotely, transmitted footage can be distributed to different recipients, with each receiving pre-defined data.

Xontel provides the latest technologies for achieving a smart home, competing with its global counterparts at competitive prices. It also provides a professional and highly efficient support team to accurately and efficiently identify and meet the needs of all its customers, making it the best choice.

For more information about Xontel’s Smart Home products, contact us now.

XonTel Technology seeks to provide the best and the latest 5G solutions in the field of communications, and the distribution of the Internet through Wi-Fi 6 high-speed Access Point devices, for indoor buildings, such as company’s offices, homes and government agencies.

In this article, we offer you the latest technologies, it’s (Wi-Fi 6).

Where the Access Point system allows you to obtain Internet speeds by downloading, up to (1000Mbps) and more, depending on the type of Access Point device (AP) you use, and according to the speeds you get from the service provider, whether through fiber networks (Optical Ground Wire “OPGW”), or through the 5^th generation network of mobile phone companies (5G) router.

To get these high speeds using the XonTel Access Point (XT-3000AX), which supports this technology (Wi-Fi 6), and at speeds up to (3000Mbps).

You must ensure that the appropriate infrastructure is available in your home, to withstand these high speeds, according to the following explanation and notes:

1- It is recommended to use good quality cables (CAT6A or higher), and these cables must be (Shielded SFTP) which prevents the loss of data transmission speed over long distances of more than 20 meters.

2- These cables (CAT6A or higher) must be used between the Access Point device (XT-1800AX and the POE Switch), and between the router and the POE Switch as follows:

3- The device of the network POE Switch must support Gigabyte speeds.

4- When using the Internet, you must make sure that your computer or phone supports Wi-Fi 6 technology.

5- You must be at a distance do not exceed (6 meters) from the Access Point device (XT-1800AX), and without barriers between you and the aforementioned internet 5G router.

6 – You must make sure of the location of the 5G router in your home and the service provider, that they are actually able to provide you with this speed exceeding 500Mbps as a download on a regular and stable basis.

7 – Think carefully about using the XonTel Controller, which is able to connect more than one 5G Router at the same time, and combine their speeds to get a speed exceeding (800Mbps) as a download speed.

8- It is preferable to use (4) Access Point devices (XT-1800AX) in each floor, to obtain high speeds with (WIFI 6) technology, and this design below is based on a house area (400 square meters).

The number of devices can be reduced according to the customer’s desire in places that are not currently desired to be covered, but it is recommended to extend cables for these four devices in the decoration, so that additional devices can be installed in the future easily.

A PBX phone system is a type of private business telephone network that can be used for internal and external phone communications. PBX systems allow voice calling plus additional features like call recording, interactive dialing menus, voicemail, call transfer, queuing, and more.

Depending on the type of PBX system, these connect users either through an analog phone line using plain old telephone service (POTS) or a digital phone line via the internet using Voice over Internet Protocol (VoIP) technology.

• Cost Savings: While older phone systems have fewer features, they tend to cost more both in maintenance and in monthly phone bills.
• Easier to Maintain: Dedicated wiring and hardware requires specialized service. Because a modern phone system uses an internet connection, they can use existing LAN infrastructure. System maintenance is mostly over a computer interface. Users can add a second phone line, for example, in minutes.
  Connect Over the Internet: Besides easier maintenance, using an internet connection means businesses can access their phone system from anywhere. This makes it easier to bridge multiple offices.
• Mobility and Remote Work: Even if users are not in any office, they can still use a web browser or cell phone to manage their communications. On a web or mobile app, users can call a colleague’s extension, answer incoming calls or call external numbers. They can also see caller ID, transfer calls and set up call forwarding. In addition, some office phone systems integrate video and business texting.
• Easy Expansion: An IP phone system is also easier to expand. Adding a new extension can be as easy as setting up a user online, then plugging in a phone.
• Call Center Features: Systems no longer rely on manual switchboards. But online switchboard options, auto attendants, call forwarding rules and advanced queue strategies allow businesses to manage phone calls more efficiently. Modern systems allow supervisors to record calls, listen in to calls or take over for training and better customer service.
• Modern Business Communications: Simple phone calls are still common. But many professionals and customers now prefer alternatives. These include video calls, web conferencing, instant messaging and social media. Business telephone systems have expanded to include tools for all channels.
• Integration with Other Software: Business software is moving towards cloud computing. An IP PBX can integrate with CRMs, for example. This would allow businesses to sync contacts and manage information in a single location.

• Low Pricing: XonTel offers flat rate annual pricing. When compared to monthly plans that charge per user, this can save businesses up to 80% on monthly phone costs.
• Flexible Licensing: Pricing is also based on simultaneous calls. If a business has 50 users, most phone system providers charge for all 50 lines. Even if they use only 10 lines at a time.
• Complete communication system: XonTel offers video conferencing and live chat included in the cost. It also integrates with the most common CRMs, Facebook business messages and instant messaging.
• Flexibility: With XonTel, businesses choose their own SIP trunk and VoIP phones. Since XonTel is an open platform, it integrates with most common service providers and hardware. This means savings on hardware, toll-free numbers, long-distance calling and more.
• Mobility: XonTel offers full-featured apps for web browsers as well as iOS and Android devices.
• Easy Scalability: As a business grows, XonTel’s software scales easily. Flexible licensing likewise makes it easy to increase, or reduce, phone service.

XonTel offers many varieties of pbx system in Kuwait, and it is one of the biggest manufacture of pbx system in Kuwait, PBX Kuwait

VoIP (Voice over Internet Protocol) is a digital telecommunications technology that lets users make/receive voice calls over the Internet instead of the standard landline telephone network (the PSTN.)

It works on devices with Internet access, meaning analog phones, (desk phones or hard phones connected to the VoIP system) smartphones, tablets, desktop computers, and laptops can all be used for VoIP calling.

In addition to greater mobility, VoIP offers more advanced features, a higher level of customization, and significant cost savings compared to traditional phone lines. it also referred to as IP telephony, virtual telephony, or Voice over IP calling.

In addition to the above-mentioned cost savings, VoIP offers numerous benefits to SMBs and Enterprise-level companies alike.

Top Business VoIP benefits include:

• It’s easy to set up, manage and maintain
• Lower Costs, Cost-Effective Hardware and Software
• It increases flexibility and mobility for users
• Can be scaled to meet demand
• Improved team productivity and a more balanced workload
• Comes with a wide range of call features
• Increased customer satisfaction and decreased employee turnover
• Detailed insight into agent, department, and overall call center activity via analytics
• Higher levels of customization and personalization

XonTel is the right pick if you’re new to VoIP technology and need a VoIP service or VoIP Provider in Kuwait that’s user friendly without compromising on quality—just ask any of the  businesses that use XonTel already.

XonTel is a great all-rounder for businesses, regardless of industry. It also offers cloud-based PBX platform that includes all the features that modern organizations have come to expect from their VoIP solution.

the ease of setup is another bonus of the XonTel VoIP solution, with users simply selecting their service level and choosing their numbers before the service is ready to go. There’s also a desktop, iOS, and Android app for easy management of XonTel’s features.

Direct inward dialing (DID) is a method organizations use to route incoming calls to specific private branch exchange (PBX) systems without an operator.

Organizations purchase DID numbers from a telephone company or service provider and assign them to individual extensions within the organization. When callers dial a DID number, they are automatically connected to the extension that is associated with that number.

XonTel Provide Kuwait DID

To find out more information about XonTel products and services in Kuwait, VoIP provider in Kuwait or request a suitable one for your company, do not hesitate to contact us.