With the rapid advancement of VoIP (Voice over Internet Protocol) technology, many companies today face an important question:
The first step you should consider when building a modern VoIP communication system for your company or organization is:
Should we purchase and host our own on-premise VoIP system, or should we subscribe to a cloud-based VoIP service?
If you’re not deeply familiar with VoIP systems, choosing between the two can seem confusing. However, consulting with a VoIP technology expert can make the decision much easier and simpler without complications.
Nevertheless, it’s better to have some basic understanding of VoIP technology before consulting experts.
After reading this article, you will have a clear picture of which VoIP solution best fits your business environment.
Before reading this article, you may want to review our previous article titled VoIP on Cloud Computing to learn how cloud-based communication systems work and their key advantages.

A cloud-hosted VoIP service is an ideal choice for small businesses, startups, and organizations with limited budgets. That’s because everything is handled by a third-party provider.
One of the main advantages of hosting is that there’s no need for expensive equipment or a specialized technical team. This solution is suitable for small companies with limited budgets.

1. Low setup costs: You don’t need to buy equipment, servers, or pay for licenses, etc.
2. No need for an in-house IT team: The VoIP hosting provider is responsible for everything, saving time and money.
3. Management flexibility: Easy system control, flexible expansion or downsizing, and easy management from anywhere.

An on-premise VoIP system means you will build your communication system from A to Z, starting with purchasing servers, equipment, licenses, and phones, taking backups, and ending with providing a highly skilled team to manage the entire system.An on-premise VoIP system is more suitable for medium and large enterprises, which often require specific settings and features customized to fit the organization.

Since the entire communication system is within your company, this means you have complete control over the system with the ability to install it or integrate it with other systems in your company, such as integrating it with a CRM (Customer Relationship Management) system, for example.

Since all equipment and the entire system are in your company, it’s preferable to have a dedicated team to manage this system and solve recurring problems.

Despite the relatively high cost of setup requirements or building the system (phones, servers, switches), it’s a good long-term investment. Monthly expenses will decrease, allowing you to save on operational costs.

What’s Next?

Now that we’ve reviewed some differences between cloud-hosted and on-premise systems, whether you’ve made a decision or are still looking for the best solution for your company, you should consult with a communication solutions expert and service provider to discuss your ideas and needs to determine the best solution that fits your company’s nature and business.

XonTel is one of the leading VoIP service providers and a major developer of VoIP technology. Whether you’ve decided to build your system on-premise or on the cloud, you can request consultation and benefit from their expertise in this field.

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What is Cloud Computing?

Let’s start with a simple definition of cloud computing.
The term Cloud Computing refers to: A collection of computing services provided by a service provider to one or more clients over the internet, allowing them to use the provider’s high computing capabilities without the need to purchase expensive hardware or infrastructure.

In short, cloud computing means:

Using hardware and software resources delivered to you as a service via the internet.

What Is a Cloud Phone System or Cloud VOIP Phone system?

A Cloud Phone System is a complete communication platform that exists entirely online rather than being physically located in your office or company, and you simply subscribe to the service on a monthly or annual basis.

How Does It Work?

Cloud Computing

Cloud-based VoIP relies primarily on a stable internet connection and high bandwidth. The Cloud PBX (Private Branch Exchange) connects directly to your IP address and can be accessed from your office using either VoIP desk IP phones or softphone applications.
This means you can make or receive calls from anywhere in the world as long as you have internet access, usually verified with your password.
Your service provider manages system setup, storage, and complete management for a monthly subscription fee. They also provide all necessary backups in case of data loss.

Concerns About Cloud Computing

Traditional concerns about servers, security, downtime, and high equipment costs are no longer your responsibility. Your main focus becomes managing your company’s connected phones or computers to this cloud PBX.

Key Benefits of Cloud-Based Communication Systems

1. Reduced Costs

The biggest advantage of cloud-based systems is lower setup and operational costs.

To illustrate, let’s use email as an example. If you want to create and use an email system, you have two choices:

First option: The traditional approach — buy a domain, purchase a server, buy an operating system, purchase an email server license, buy storage units, and hire an IT team capable of managing all these tools, plus the time needed to build and test this system before deployment.

Second option: Choose and use a cloud-based email service provider, like Gmail or Yahoo, for a simple monthly subscription.

2. Higher Security

Believe it or not, VoIP systems are among the most targeted by hackers worldwide. If proper security measures aren’t taken, breaches are inevitable!
Cloud service providers typically implement strong security protocols and protection measures to safeguard your system.

3. Ease of Use

Cloud providers design simple, user-friendly management portals for system configuration and monitoring. They handle complex system settings on your behalf, ensuring easy administration and no need for professional IT staff to maintain the system.

4. Flexibility and Remote Work Support

Cloud-based phone systems offer unlimited scalability and support remote work. Employees can register their phones from anywhere. For example, in the United States today, over 4 million people work remotely on a daily basis throughout the country, without any significant additional costs.

How to Choose the Right Service Provider

Choosing a cloud PBX service provider depends on the size of your work environment, your company or organization, your budget, and your needs. You should also consider selecting a provider with a long-standing reputation and experience, as well as after-sales support and warranty services.

XonTel is one of the leading providers of cloud-based PBX services, offering all the solutions and features needed to operate your communication system on the cloud. For more details click here

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Unified Communications (UC) is a new technological approach or method for achieving integration and coordination of communication channels. It combines communication tools to enable companies and organizations to manage all their communications as a single entity, while still allowing each to be managed independently.

What is Unified Communications (UC) and How Does It Work?

As previously defined, Unified Communications integrates multiple communication methods. UC works by synchronizing real-time communication services—such as phone calls, instant messaging or chat, presence information, call management, and video conferencing—with non-real-time communication tools, such as voicemail, email, SMS, and fax.

UC allows a user to send a message on one platform and have it appear on another. For example, a voicemail can be accessed through email or a mobile phone, and the user can immediately respond via text chat or video call.

Advantages of Unified Communications

Most UC advantages focus on increasing employee productivity, providing fast and seamless communication, and completing tasks more efficiently. Large organizations also gain additional benefits by integrating communications into their administrative processes.

Key advantages include:

1. Device Flexibility

Employees can receive voice and video calls inside or outside the office on any device (computer or smartphone).

2. Faster Communication

Quick access to the right person at the right time through presence information and real-time status updates.

3. Integration with Enterprise Applications

UC can be integrated with systems like Customer Relationship Management (CRM), Customer Service Management (CSM), or Enterprise Resource Planning (ERP).

4. Cost Reduction

Lower communication costs and enhanced Internet Protocol (IP)-based communications.

5. Future Scalability

UC is the ideal solution for future expansion, enabling businesses to scale easily and quickly.

6. Competitive Advantage

Small and medium enterprises can operate and compete with large global companies using the same communication capabilities.

7. Centralized Management

All company communications can be created, unified, and managed from a single location or under one roof.

From the above, it’s clear that Unified Communications bridges the gap between VoIP and other computer-based communication technologies.

Sahab Technology is the first leading Arab company in the field of unified communications, offering its products through XonTel.

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