Blogs Archives

Why Upgrade to VoIP? The Real Cost of Keeping Traditional Phones

Posted on: April 12th, 2017 by xontel_admin

If you want to cut your company’s phone bills and gain access to advanced features that traditional phone systems can’t offer—such as allowing employees to work from anywhere, hosting video meetings, or generating detailed communication reports—then VoIP (Voice over Internet Protocol) is the ideal solution for your business.

We’ve previously explained in detail what VoIP is and its main advantages (you can read that article here). In this article, we’ll show you why it’s time to replace your old communication system with a modern, Internet-based VoIP system.

Key Facts and Statistics

Companies save 50% to 75% on communication equipment costs after switching to VoIP.
Businesses typically reduce their monthly communication expenses by around 50% using VoIP. (Source: www.itworld.com)
Global investments in VoIP-related technologies were projected to reach $88 billion by 2018. (Source: www.infonetics.com)
Traditional landline companies lose around 700,000 customers per month to VoIP. (Source: www.infonetics.com)
By the end of 2017, there were over 1 billion VoIP users worldwide. (Source: www.technews.tmcnet.com)

These figures clearly show that the future of business communication lies in VoIP. Internet-based systems are rapidly replacing traditional telephony across companies and institutions worldwide.

Comparison: Traditional Telephony vs. VoIP

IP Phone VS PSTN Comparison

The following comparison highlights the key differences between traditional phone systems and VoIP:

Feature	Traditional Phone Service (PSTN)	Voice over Internet Protocol (VoIP)
Installation Cost	Typically high in most cases	Varies by setup; computer-to-computer calls are often free—only equipment costs apply
Operating Cost	Based on usage time	Much cheaper; no per-minute costs once implemented
Equipment	Low-cost but limited functionality	Provided by the service provider; requires modern IP-based devices and good infrastructure
Mobility (Flexibility)	Fixed and non-portable	Fully mobile; accessible from anywhere via the Internet
Features	Basic call functions (dial, receive, hold)	Includes advanced features like voicemail, group calls, and video conferencing
Reliability	Highly reliable	Very reliable with stable power and Internet connection
Security	Generally secure	Secure with firewalls and encryption, though network precautions are needed
Scalability	Difficult to expand; requires new wiring and possibly construction	Easy to scale—just add new VoIP phones or software users

Why VoIP is the Better Choice

From the comparison above, it’s clear that VoIP has become the practical and flexible alternative to traditional phone systems. It offers:

Reduced communication costs—especially for international calls
Simplified scalability and management
Enhanced flexibility, allowing calls and meetings from anywhere
A wide range of modern features that improve collaboration and productivity

Sahab Technology, through its brand XonTel, is one of the pioneering VoIP providers in the Arab world. XonTel offers a complete range of VoIP products and services, helping businesses transition smoothly to modern Internet-based communication systems.

Click here to learn more about XonTel’s products and services.

What Is an IP PBX? Your Guide to Modern Business Phone Systems

Posted on: April 9th, 2017 by xontel_admin

You may have come across terms like IP PBX, IP Switchboard, or Internal Telephone Exchange, they all refer to the same concept in the world of modern communications.
Let’s start by explaining what the term PBX (Private Branch Exchange) means.

A PBX (Private Branch Exchange) is an internal telephone system installed within a company or organization to manage internal communication between employees.
All internal calls are handled through the PBX system independently from external telephone lines, which means internal calls are free, regardless of how many are made.
Costs only apply when making external calls outside the organization, where the internal PBX connects to the external telephone network.

What is an IP PBX (Internal Switchboard)?

Internal Communication with IP PBX

An IP PBX (also called IP Switchboard or Internal IP Exchange) allows employees to communicate internally by simply dialing three or four digits.
The PBX also manages:

Forwarding external calls to internal extensions
Connecting internal users to external numbers and redirecting them to other extensions
Multi-party calls and call cost tracking

These systems are typically managed by qualified IT or telecom technicians.

Integrating Internal Networks with IP PBX Systems

One of the most important advancements in communication technology was the integration of corporate local area networks (LANs) with internal telephone systems.
This integration led to the emergence of IP-PBX systems, which transmit voice as data packets over the Internet Protocol (IP).
As a result, companies can now conduct phone calls using their internal data networks instead of traditional analog lines—bringing together voice and data communication on a single infrastructure.
This innovation gave rise to a new generation of network-based PBX systems, which quickly began replacing traditional analog PBXs due to their efficiency and flexibility.

IP PBX Growth in the United States:

In the United States, for example:

The distribution of IP PBX systems increased from 1% to 16% of total PBX sales within five years.
The distribution of traditional PBXs dropped by 11% during the same period.
This trend is expected to continue in the coming years as more businesses transition to IP-based communication.

Why IP PBX Systems Outperform Traditional PBXs

IP-based PBX systems offer numerous advantages over traditional systems, including:

1. Easy Relocation

The IP PBX system can be moved anywhere with minimal effort.

2. Flexible Connectivity

Devices can connect to the PBX (Private Branch Exchange) from inside or outside the company.

3. High-Quality Voice Transmission

Calls are transmitted via advanced IP technology for superior quality.

4. Remote Work Compatibility

Employees can use IP phones from offices, homes, or mobile devices—whether using physical phones or mobile applications.

5. Enhanced Features Not Available in Analog Systems

IP phones provide advanced functionalities not available in traditional analog systems.

6. Advanced Features and Capabilities

IP phones offer features such as:

Visual voicemail
Personal folders and contact management
Call recording
Video conferencing
Integration with email and CRM systems

These features make IP PBX systems far more powerful and efficient than traditional analog systems.

XonTel, a brand of Sahab Technology, is the first and only Arab company to develop and manufacture IP-based PBX systems using advanced VoIP technology.

For more information about XonTel IP PBX systems click here.

Call Center Solutions: How to Choose the Right System

Posted on: April 2nd, 2017 by xontel_admin

Modern Call Center Systems (or Contact Centers) are now considered one of the most valuable assets any company can own, as they serve as the core of customer relationship management.
In this article, we’ll explore the key features and benefits of Call Center solutions.

Call Center

What Is a Call Center?

A Call Center is the main communication hub between a company and its customers. It is a centralized office designed to receive and handle customer calls for:

Technical support
Sales inquiries
Product information
Customer service requests

In addition to the business sector, call centers are widely used in government agencies to provide citizens with direct, fast, and efficient service. Through telephony and computer integration, agents can manage calls and provide assistance with ease.

Key Call Center Technologies:

Automatic Call Distribution (ACD): Routes incoming calls to the most suitable agent.
Computer Telephony Integration (CTI): Links the phone system with computer applications.
Interactive Voice Response (IVR): Plays pre-recorded voice messages to guide callers or receive inputs using keypad tones or voice commands (Auto Attendant).
Administrative Dashboards and Reports: Enable managers to monitor performance, track call volumes, and allocate agents dynamically across departments as needed.

XonTel Call Center System

The XonTel Call Center System is one of the most advanced and comprehensive call management solutions available today. It offers a full suite of tools that empower businesses to manage all customer interactions with maximum efficiency.

Key Features:

Detailed Call Reports: Full tracking of all inbound and outbound calls by date, time, duration, and agent.
Voicemail for All Extensions: Ensures no customer inquiry is missed.
Automatic Call Distribution: Evenly distributes calls among agents.
Interactive Voice Response (IVR): Provides an automated answering and routing system.
Financial Reporting: Generates detailed cost and usage summaries.
Supervisor Dashboard: Allows real-time monitoring of agent performance.
Two-Year Warranty: Includes free updates and system maintenance.
And many more powerful features…

XonTel’s Contact Center Solutions provide a reliable, scalable, and cost-effective platform that enhances communication, boosts customer satisfaction, and improves operational performance.

For more details about XonTel Call Management Systems, click here.

What is VoIP and How VoIP Technology can boost your Business

Posted on: March 21st, 2017 by xontel_admin

You may have noticed the rapid evolution of communication technology around the world and the emergence of VoIP technology, which is described by experts as a revolutionary technology that will completely reshape the entire global communications system.
In this article, we will explain what VoIP is and how your business can benefit from this technology.

What is VoIP?

The term VoIP stands for Voice over Internet Protocol.

This simply means the ability to transmit voice over the Internet or internal networks instead of being transmitted via traditional landline networks.

Consequently, any number of people connected together through the Internet or an internal network can communicate by phone using this technology.

How VoIP Technology Works?

Converting analog signals into digital signals.
Efficiently compressing voice packets to prevent audio delays.
Transmitting the voice packet over the Internet Protocol (IP).
At the receiver’s end, the packet is analyzed, the data is extracted, and the digital signals are converted back into audio and sent to the phone.

Benefits and advantages of Voice over Internet Protocol technology

Cost savings: Using VoIP significantly reduces communication costs, and international calls using this technology are cheaper than any other communication method.
You can also use mobile calling apps instead of traditional desk phones, reducing hardware expenses.
Flexibility: VoIP service can be used from anywhere in the world, either via mobile apps or your IP phone, using your internal extension numbers.
Ease of scalability: You can easily expand and add new lines or devices effortlessly.
Additional services: Includes traditional phone services as well as other features such as: The ability to hold conference calls, voicemail, customizable ringtones, and the option to save and add caller details, etc.
Ease of Use: The VoIP phone system allows you to set up and manage your phone system easily thanks to a graphical user interface (GUI).

Or via the Internet, making it easy to install, manage the system, and view reports.

The ability to integrate voice, video, and data technologies simultaneously:

The use of VoIP technology allows users to access all Internet-based applications, such as software programs or email, while simultaneously handling voice, video, and data over the same network.

XonTel Technology is the first Arab company to pioneer the development and manufacture of high-quality VoIP communication devices.

XonTel manufactures high-quality, affordable phones and PBXs for homes, companies, and various government agencies. To learn more about XonTel’s services and products, click here.

Sources (Wikipedia)

Choosing the Right Communication Device IP-PBX for Business

Posted on: January 24th, 2017 by xontel_admin

The electronics market today is flooded with countless types and models of PBX systems, also known as VoIP IP-PBX, along with a wide variety of IP phones.

These modern PBX systems have become essential components of today’s telecommunications revolution, thanks to the to the wide range of features they offer to businesses and individuals in a single device.

When choosing an advanced PBX system, many companies find themselves confused especially when planning to build an intelligent and modern communication network that connects departments internally or links branches across different locations.
By following a few key criteria, businesses can select the right PBX model that meets their needs effectively.

Key Criteria to Consider When Purchasing a PBX System or VoIP Phone

Product quality and obtaining international quality certifications such as FCC & CE.
Features and services offered by the PBX system.
Whether all its features are completely free or some features require additional fees.
Duration of warranty (guarantee).
Is the PBX system easy to operate and install, and whether it requires a specialised technician with a high cost to manage the phone network?
Can the company’s branches be connected to a single centralized phone network for free internal calls using a PBX system?
Does the system provide call recording and monitoring to ensure service quality for users?
Does it provide reports of all incoming and outgoing calls with specific time, date, and hour details?
After-sales service and fast technical support.
Total project cost.

For more information about the features and advantages of XonTel IP-PBX systems and IP phones, click here.

XonTel in Cairo ICT Exhibition 2016

Posted on: November 30th, 2016 by Sahabtec

XonTel participating in Cairo ICT Exhibition with our official Agent in Eygpt Arab Security Company.