With the rapid development of communication technologies worldwide and the increasing number and size of companies, the number of employees has grown significantly. As organizations expand, the need to organize and manage communications has become essential. This includes:
- Facilitating communication among employees within the same branch.
- Organizing communication between company branches and linking them with the main headquarters.
- Managing external calls between clients and company employees.
From this need, the importance of PBX systems emerged. These systems were invented and developed to facilitate communication both within and outside the company. They create an internal communication network that allows employees to connect with one another without using external telephone lines.
The main goal is to establish a free internal communication system, which helps significantly reduce communication costs.
For example, imagine having more than 100 employees, each needing to communicate with colleagues and clients through an individual phone line — the total cost would be extremely high, and it would put a great deal of pressure on the company’s communication system.
