With the rapid development of communication technologies worldwide and the increasing number and size of companies, the number of employees has grown significantly. As organizations expand, the need to organize and manage communications has become essential. This includes:

• Facilitating communication among employees within the same branch.
• Organizing communication between company branches and linking them with the main headquarters.
• Managing external calls between clients and company employees.

From this need, the importance of PBX systems emerged. These systems were invented and developed to facilitate communication both within and outside the company. They create an internal communication network that allows employees to connect with one another without using external telephone lines.

The main goal is to establish a free internal communication system, which helps significantly reduce communication costs.

For example, imagine having more than 100 employees, each needing to communicate with colleagues and clients through an individual phone line — the total cost would be extremely high, and it would put a great deal of pressure on the company’s communication system.

• Easy communication between external clients and internal employees.
• Smooth communication between employees within the company.
• Ability to record all calls to ensure service quality.
• Control over which employees can make external or international calls.
• Access to detailed reports for quality management.
• Organized handling of peak-hour communications.
• A single unified company number that can be directed to multiple extensions.
• Ability to connect with the intercom and other communication devices.

Many companies face issues with Voice over Internet Protocol (VoIP) systems, which can affect the stability or even the continuity of service.

In this article, we highlight the most common VoIP problems that users may encounter,
as well as the types of issues that may affect your network.
We’ll explore the various forms and types of problems you might face in your telecommunications network.

The ping test is a free network troubleshooting tool available on all operating systems.
This test measures the time it takes for data to travel between two points on the internet, for example, between your computer and another device on the network. It measures speed and packet loss rates, both of which can have a significant impact on VoIP calls.

For example, if the result exceeds 100 milliseconds, calls may be affected, and you should take a closer look at your internet line quality and the service efficiency of your ISP.
For instance, imagine two devices communicating via VoIP—one transmits data at 10 ms and the other at 200 ms. This will inevitably cause audio delays, affecting call quality and continuity.

Once you’ve determined that you’re experiencing packet loss, you can run a traceroute test to find out exactly where the problem occurs.
Traceroute can tell you what potential obstacles exist with your internet connection. This test displays all the points your data packets pass through and the time taken at each point.

For example, when communicating with a device in another country, data passes through an average of 12 points before reaching the other party. This test shows all those points and displays the time consumed at each one.

You can change your internet service provider or find an alternative solution for that point. Once the cause is identified, you can follow up with the person or company responsible, whether it’s your local area network (LAN), your Internet Service Provider (ISP), or your VoIP service provider.
If the problem is with your internal network, the Traceroute test will likely show you where the issue is within your internal network.
You’ll need to check your internal network devices and firewall until the problem is resolved.
If the problem is with your Internet Service Provider, then you need to review with your ISP. You should review your Service Level Agreement (SLA) to determine the cause of the problem, work to resolve it, and ensure it doesn’t recur.

The above are the most common VoIP problems and how to work on resolving and avoiding them in the future.

XonTel is a leading company in the Arab world providing solutions for VoIP and SIP problems, internet-based communication systems, SIP Trunk services, and all modern telecommunication solutions for businesses and individuals.

For more XonTel services and products click here

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With the advancement of communication systems in the modern era and the rise of internet-based modern communication systems, also known as VoIP technology, companies increasingly rely on VoIP services. One helpful feature is forwarding voicemail to your email inbox, and VoIP providers now compete to offer this service.
But what real value does this feature provide? Here are four key benefits of converting voicemail to email:

Studies show that the average American employee spends about 4 hours a day checking work emails. This means in an 8-hour workday, email is checked approximately every 2 minutes.
Email management is central to the American employee’s workflow. To ensure accurate voicemail tracking without fear of missing any messages, forwarding voicemail to email makes it easier for you and your employees to see and manage new voicemail messages effectively.
The alternative is for employees to wait for their desk phone to light up or sound an alert for new voicemail. Most people miss this notification or overlook it, at least initially.
When employees use their office phones continuously and intensively, errors can occur, and many voicemail notifications may be overlooked, requiring constant phone monitoring.
Therefore, forwarding voicemail to email makes it easy to receive and listen to voicemail recordings without fear of missing any.

The faster you receive a voicemail message, the quicker you can respond to its contents. This speed and responsiveness enhance your company’s customer relationships and strengthen client loyalty.
According to a study by a UK telecommunications company, 85% of callers who cannot reach your company on the first attempt will not try again, and 75% will not leave a voicemail.
When a client leaves you a voicemail message, this actually indicates their seriousness in learning more about your service. However, waiting too long to respond to customer voicemail messages can kill the caller’s enthusiasm toward your company.
If a customer leaves a voicemail, your team should respond within 10-15 minutes. Of course, forwarding voicemail to email allows your team members to see new messages within minutes.
In some cases, you may need to set your phone to Do Not Disturb (DND), In this case, phone calls will automatically be sent to voicemail if you don’t have call forwarding set up to an external number. With the voicemail-to-email feature, you are immediately notified of all new messages, Even if you’re unable to return the call by phone, you may be able to send a quick email to the caller acknowledging that you’ve received their message and will respond fully later.

The feature of forwarding voicemail to email and then to mobile devices lets you access your voicemail inbox from anywhere, whether you’re at work or away, during business hours or after official working hours.

Converting voicemail to email is a useful archival tool. You can store attachments in an email folder or download files to your computer, smartphone, or tablet.
If you work in a field that requires archiving or simply want to keep detailed records, one advantage of forwarding is that it can automatically create a comprehensive archive of all your recordings. The archiving process includes the message time and date, as well as the caller ID information in the filename.
This makes recordings easier to sort and retrieve, and the archiving process takes only a few megabytes of your existing storage disk space.
You can also store them on third-party platforms or cloud computing for easy access from anywhere.
If you run a business that receives voicemail messages from customers, you may want to consider the voicemail-to-email forwarding feature for your employees.
This feature can make you and your team more responsive and flexible in responding to your customers.

XonTel is a leading company in the Arab world providing VoIP and SIP solutions, internet-based communication systems, SIP Trunk services, and modern telecommunication solutions for businesses and individuals.
For more information about XonTel’s products and services click here

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Today, companies of all sizes rely heavily on modern communication networks and systems to remain competitive and achieve their goals.
With the advancement of communication technology, traditional phone networks no longer provide the flexibility or efficiency required to keep up with technological developments and meet customer expectations. This is one of the main reasons businesses are shifting to internet-based communication systems (VoIP), which offer numerous advantages, greater flexibility, high efficiency, and very competitive costs compared to traditional phone systems.

SIP Trunking is essentially the connection of your company’s internal phone system to the internet. Companies no longer need to rely on traditional telephone lines to meet their communication needs. Through SIP Trunking, businesses can connect branches or offices worldwide without using the traditional PSTN (Public Switched Telephone Network). Calls can be routed via the internal phone network or the local PSTN at the destination. These services are provided through SIP Trunk service providers.

SIP Trunking provides many advantages for business owners and companies beyond just cost savings. Here some benefits of SIP Trunking:

With SIP technology, there is no need to maintain separate networks for voice and data services, SIP unifies communication and data networks, making them more flexible by combining voice and data services into a single network.

All calls become internal or local rate calls, This is because it actually relies on the internet for calls and connecting your company’s branches worldwide.
This virtually eliminates international call rates, as it connects you to a phone network in another country, Calls are then transferred to the local phone network, making all calls local.

By using networks to integrate voice and data, SIP allows you to connect remote business locations and branches easily without complications. The primary connection factor is the internet, which is available in almost all countries worldwide at competitive prices and bandwidth capacities.

Avoid the expense of purchasing costly equipment and devices for traditional PSTN communication networks and expensive TDM-gateway devices.

Transitioning from traditional PSTN phone networks to VoIP and SIP services is one of the most cost-effective approaches, requiring only minimal investment costs. Converting to SIP internet phone services will require only some dedicated phone devices, and you may also need to install a firewall for network security to maintain the security of information and data in your company.
Most companies that rely on VoIP SIP services achieve a fast return on their investments, often in less than six months.

XonTel is one of the most important companies in the Arab world, providing SIP solutions, internet-based communication systems, SIP Trunk services, and all modern communication solutions for businesses and individuals.

For more information about XonTel’s services and products, click here

The attention a business pays to its customers reflects its success in operations. Successful companies, aiming to stay among the industry leaders, always prioritize their customers using all available modern tools.
Many companies have dedicated departments called Customer Service, whose role is to serve customers, listen to their feedback, suggestions, and issues, and work on resolving them efficiently.
With the significant development of communication technologies over the past decades, customer service methods have also evolved.
Numerous tools and software now help companies achieve their customer service goals. One of the most effective tools used in customer service is live chat.
In this article, we’ll explore some facts and benefits that your company and customers can gain from using live chat.

According to statistics, live chat is no longer just an optional or secondary feature for business websites; it has become one of the most essential tools for providing high-quality customer support.
The latest customer service standard by “Digital Research” indicates a clear correlation between ease of contact and customer satisfaction.
The easier it is for users or customers to access live chat, and the shorter the wait time, the higher the customer satisfaction levels with your company.
An analytical study of live chat usage found that companies in the United States had an average customer wait time on chat of 23 seconds and an average problem resolution time of 42 seconds. This means live chat provides a fast, responsive channel for customers, facilitating positive customer relationships.
A study by “Zendesk” indicated that 92% of customers feel satisfied when using live chat compared to other contact methods.
Live chat allows your company’s support teams to respond quickly to customer issues.
It reduced overall response time by at least 60%. Several live chat applications allow support teams to run remote technical support to facilitate troubleshooting efforts, leading to faster issue resolution.

With the increasing reliance on live chat, we present the best methods and tips you can use to achieve the desired results of increased customer satisfaction and improved problem resolution times.

• Explicitly inform the customer about the available wait time on chat before a customer service representative responds
• Notify the customer that a representative has read their inquiry and is preparing a response
• Ensure the live chat feature is easy to find on the company’s website, using clear and concise language to indicate it
• Send a chat summary or transcript to the customer after their issue is resolved via email or phone
• Train representatives on live chat etiquette and ensure customer service representatives are knowledgeable about your company’s products and services and capable of solving all customer problems

Engaging and interacting with customers involves listening to the customer’s voice. Live chat provides a forum to capture this voice, identify key issues to address, ensure customer satisfaction, and build lasting relationships. When customers seek immediate interaction, live chat becomes an essential tool in the customer support toolkit.
XonTel offers integrated customer service solutions through its products and services, including live chat features that compete with global counterparts at competitive prices. It provides a professional, highly skilled support team to accurately meet all customer needs with high efficiency, making it the best choice.
For more information about XonTel’s services and products, click here
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Updating communication systems has become a necessity due to the technological evolution that has taken place over the past decades. In the past century, business phones were extremely limited in functionality. They consisted of a few lighted buttons for different lines, allowing users only to identify which line was active and manually transfer calls to internal employees.
These phones lacked features such as memory, screens, call log management, reporting tools, voicemail, call recording, or any form of automated control,
making them very basic and inefficient by today’s standards. Due to technological advancements, you must update your communication systems.
With the start of the new century, business communication devices advanced dramatically. Internet-based communication systems and internal networks emerged, along with PBX systems that operated both locally and over the Internet.
As companies began adopting IP communication technologies, it became natural for these devices to offer dozens of new features and services that were simply impossible in older systems. To fully benefit from them, regular communication system updates became essential.

Today, business phones have evolved into innovative, modern devices with designs and capabilities comparable to those of the smartphones we carry in our pockets. Therefore, it has become critical to keep your company’s communication systems regularly updated, just as you do with your smartphones, to ensure optimal performance, security, and access to the latest features.

Most modern business phones and PBX systems available today routinely check for firmware updates. When a new update is available, the device downloads and installs it automatically, then requires a restart to activate the latest version. These updates are usually performed through the internal network or via the internet.
Companies release regular updates to introduce new features, fix system bugs that have been discovered, or address discovered security vulnerabilities. Each update is designed to improve performance, stability, and protection by resolving issues and closing any security gaps that could expose the system to risks (similar to smartphone updates, whether on Android or iPhone, which are issued periodically to enhance features, fix errors, and strengthen device security).

Sometimes, firmware updates are not just about adding new features, fixing issues, or addressing security vulnerabilities. In other cases, they can also improve the overall efficiency of your phone hardware.
For example, some companies release updates that can enhance the phone’s processor performance, thereby increasing overall device efficiency.
Additionally, updates to the communication system may improve memory efficiency, resulting in faster phone performance.
XonTel continuously works with its partners to update all its products regularly, staying in line with the latest technologies and delivering them to customers to meet their expectations and needs.
All XonTel devices support automatic updates, or you can manually update them via the XonTel website from here.
You can download the update for your product and follow the necessary steps to activate it on your phone or PBX system.
XonTel provides cutting-edge communication technologies that compete with global brands at competitive prices, along with a highly skilled and professional support team dedicated to meeting all customer needs efficiently and accurately, making it the best choice.
For more information, contact us now — click here

VoIP service providers usually aim to offer full support to clients and ensure the highest voice quality in VoIP systems through guidance, proper installation, regular product updates, necessary configurations tailored to each client, and comprehensive after-sales services.
However, one of the most common issues faced by VoIP providers is problems related to voice quality in VoIP systems.
In this article, we highlight some simple methods that can significantly improve sound quality.

To achieve the best sound quality in VoIP systems, ensure that your security software or firewall does not block the ports used for voice transmission on your internal network. Ensure these ports are open and functioning properly. Also, verify that these ports are not subjected to inspection or filtration.

To achieve the best sound quality in VoIP systems, ensure that your firewall does not block the ports used for voice transmission over your internal network. Make sure these ports are open and working properly. Also, verify that these ports are not subjected to inspection or filtration.

The term Codec is a combination of the words “Compressor-Decompressor” or “Coder-Decoder.” A codec is an algorithm that converts audio from one format to another for several reasons, the most important being to make files smaller so they can be easily distributed over the Internet or internal communication networks while enjoying the best voice quality in VoIP systems. You should always ensure you’re using the appropriate codec. Most VoIP service providers prefer using the G.711 codec.
Using the wrong codec can cause slowdowns or poor audio transmission quality.
When selecting a new codec, ensure that all devices in your network support it.
If some devices do not support it, voice transmission will not work.

Any internal network issues, such as data loss on the network or problems with internal network devices or cables, will certainly affect voice quality in VoIP systems.

When transmitting voice or connecting your company’s branches over the Internet, you should choose a reliable Internet service provider with appropriate speed for voice transmission.
For example, the G.711 A-law codec uses 87.2 kbps (8.7 KBps).
You should also verify that Internet users or employees within the network are not using the Internet for personal purposes such as downloading music and movies, as this will certainly affect voice quality in VoIP systems.
You must also ensure that the Internet speed matches the number of users.

When using the Internet to connect different branches of your company, you should test packet loss rates and data transfer speed between branches.
Of course, the higher the packet loss rate between branches, the worse the call quality will be.

Do not use cheap or basic routers to connect your company’s branches or communication networks. You should purchase a router that prioritizes voice packets (Prioritizes VoIP Traffic).
These routers are not expensive, with prices starting from $100.
You should also ensure the router supports the SIP protocol, which helps deliver data reliably between client and server in the shortest possible time.

XonTel is one of the most important companies that focuses on the quality of phones and PBX systems, continuously updating them with the latest technologies and codecs to provide the best and most advanced technologies to its customers.
XonTel offers cutting-edge technologies that compete with global counterparts at competitive prices, along with a professional, highly skilled support team dedicated to understanding and meeting all customer needs with high accuracy and efficiency, making it the best choice.
For more information, contact us now click here.