With the advancement of communication systems in the modern era and the rise of internet-based modern communication systems, also known as VoIP technology, companies increasingly rely on VoIP services. One helpful feature is forwarding voicemail to your email inbox, and VoIP providers now compete to offer this service.
But what real value does this feature provide? Here are four key benefits of converting voicemail to email:

Studies show that the average American employee spends about 4 hours a day checking work emails. This means in an 8-hour workday, email is checked approximately every 2 minutes.
Email management is central to the American employee’s workflow. To ensure accurate voicemail tracking without fear of missing any messages, forwarding voicemail to email makes it easier for you and your employees to see and manage new voicemail messages effectively.
The alternative is for employees to wait for their desk phone to light up or sound an alert for new voicemail. Most people miss this notification or overlook it, at least initially.
When employees use their office phones continuously and intensively, errors can occur, and many voicemail notifications may be overlooked, requiring constant phone monitoring.
Therefore, forwarding voicemail to email makes it easy to receive and listen to voicemail recordings without fear of missing any.

The faster you receive a voicemail message, the quicker you can respond to its contents. This speed and responsiveness enhance your company’s customer relationships and strengthen client loyalty.
According to a study by a UK telecommunications company, 85% of callers who cannot reach your company on the first attempt will not try again, and 75% will not leave a voicemail.
When a client leaves you a voicemail message, this actually indicates their seriousness in learning more about your service. However, waiting too long to respond to customer voicemail messages can kill the caller’s enthusiasm toward your company.
If a customer leaves a voicemail, your team should respond within 10-15 minutes. Of course, forwarding voicemail to email allows your team members to see new messages within minutes.
In some cases, you may need to set your phone to Do Not Disturb (DND), In this case, phone calls will automatically be sent to voicemail if you don’t have call forwarding set up to an external number. With the voicemail-to-email feature, you are immediately notified of all new messages, Even if you’re unable to return the call by phone, you may be able to send a quick email to the caller acknowledging that you’ve received their message and will respond fully later.

The feature of forwarding voicemail to email and then to mobile devices lets you access your voicemail inbox from anywhere, whether you’re at work or away, during business hours or after official working hours.

Converting voicemail to email is a useful archival tool. You can store attachments in an email folder or download files to your computer, smartphone, or tablet.
If you work in a field that requires archiving or simply want to keep detailed records, one advantage of forwarding is that it can automatically create a comprehensive archive of all your recordings. The archiving process includes the message time and date, as well as the caller ID information in the filename.
This makes recordings easier to sort and retrieve, and the archiving process takes only a few megabytes of your existing storage disk space.
You can also store them on third-party platforms or cloud computing for easy access from anywhere.
If you run a business that receives voicemail messages from customers, you may want to consider the voicemail-to-email forwarding feature for your employees.
This feature can make you and your team more responsive and flexible in responding to your customers.

XonTel is a leading company in the Arab world providing VoIP and SIP solutions, internet-based communication systems, SIP Trunk services, and modern telecommunication solutions for businesses and individuals.
For more information about XonTel’s products and services click here

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Today, companies of all sizes rely heavily on modern communication networks and systems to remain competitive and achieve their goals.
With the advancement of communication technology, traditional phone networks no longer provide the flexibility or efficiency required to keep up with technological developments and meet customer expectations. This is one of the main reasons businesses are shifting to internet-based communication systems (VoIP), which offer numerous advantages, greater flexibility, high efficiency, and very competitive costs compared to traditional phone systems.

SIP Trunking is essentially the connection of your company’s internal phone system to the internet. Companies no longer need to rely on traditional telephone lines to meet their communication needs. Through SIP Trunking, businesses can connect branches or offices worldwide without using the traditional PSTN (Public Switched Telephone Network). Calls can be routed via the internal phone network or the local PSTN at the destination. These services are provided through SIP Trunk service providers.

SIP Trunking provides many advantages for business owners and companies beyond just cost savings. Here some benefits of SIP Trunking:

With SIP technology, there is no need to maintain separate networks for voice and data services, SIP unifies communication and data networks, making them more flexible by combining voice and data services into a single network.

All calls become internal or local rate calls, This is because it actually relies on the internet for calls and connecting your company’s branches worldwide.
This virtually eliminates international call rates, as it connects you to a phone network in another country, Calls are then transferred to the local phone network, making all calls local.

By using networks to integrate voice and data, SIP allows you to connect remote business locations and branches easily without complications. The primary connection factor is the internet, which is available in almost all countries worldwide at competitive prices and bandwidth capacities.

Avoid the expense of purchasing costly equipment and devices for traditional PSTN communication networks and expensive TDM-gateway devices.

Transitioning from traditional PSTN phone networks to VoIP and SIP services is one of the most cost-effective approaches, requiring only minimal investment costs. Converting to SIP internet phone services will require only some dedicated phone devices, and you may also need to install a firewall for network security to maintain the security of information and data in your company.
Most companies that rely on VoIP SIP services achieve a fast return on their investments, often in less than six months.

XonTel is one of the most important companies in the Arab world, providing SIP solutions, internet-based communication systems, SIP Trunk services, and all modern communication solutions for businesses and individuals.

For more information about XonTel’s services and products, click here

The attention a business pays to its customers reflects its success in operations. Successful companies, aiming to stay among the industry leaders, always prioritize their customers using all available modern tools.
Many companies have dedicated departments called Customer Service, whose role is to serve customers, listen to their feedback, suggestions, and issues, and work on resolving them efficiently.
With the significant development of communication technologies over the past decades, customer service methods have also evolved.
Numerous tools and software now help companies achieve their customer service goals. One of the most effective tools used in customer service is live chat.
In this article, we’ll explore some facts and benefits that your company and customers can gain from using live chat.

According to statistics, live chat is no longer just an optional or secondary feature for business websites; it has become one of the most essential tools for providing high-quality customer support.
The latest customer service standard by “Digital Research” indicates a clear correlation between ease of contact and customer satisfaction.
The easier it is for users or customers to access live chat, and the shorter the wait time, the higher the customer satisfaction levels with your company.
An analytical study of live chat usage found that companies in the United States had an average customer wait time on chat of 23 seconds and an average problem resolution time of 42 seconds. This means live chat provides a fast, responsive channel for customers, facilitating positive customer relationships.
A study by “Zendesk” indicated that 92% of customers feel satisfied when using live chat compared to other contact methods.
Live chat allows your company’s support teams to respond quickly to customer issues.
It reduced overall response time by at least 60%. Several live chat applications allow support teams to run remote technical support to facilitate troubleshooting efforts, leading to faster issue resolution.

With the increasing reliance on live chat, we present the best methods and tips you can use to achieve the desired results of increased customer satisfaction and improved problem resolution times.

• Explicitly inform the customer about the available wait time on chat before a customer service representative responds
• Notify the customer that a representative has read their inquiry and is preparing a response
• Ensure the live chat feature is easy to find on the company’s website, using clear and concise language to indicate it
• Send a chat summary or transcript to the customer after their issue is resolved via email or phone
• Train representatives on live chat etiquette and ensure customer service representatives are knowledgeable about your company’s products and services and capable of solving all customer problems

Engaging and interacting with customers involves listening to the customer’s voice. Live chat provides a forum to capture this voice, identify key issues to address, ensure customer satisfaction, and build lasting relationships. When customers seek immediate interaction, live chat becomes an essential tool in the customer support toolkit.
XonTel offers integrated customer service solutions through its products and services, including live chat features that compete with global counterparts at competitive prices. It provides a professional, highly skilled support team to accurately meet all customer needs with high efficiency, making it the best choice.
For more information about XonTel’s services and products, click here
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VoIP service providers usually aim to offer full support to clients and ensure the highest voice quality in VoIP systems through guidance, proper installation, regular product updates, necessary configurations tailored to each client, and comprehensive after-sales services.
However, one of the most common issues faced by VoIP providers is problems related to voice quality in VoIP systems.
In this article, we highlight some simple methods that can significantly improve sound quality.

To achieve the best sound quality in VoIP systems, ensure that your security software or firewall does not block the ports used for voice transmission on your internal network. Ensure these ports are open and functioning properly. Also, verify that these ports are not subjected to inspection or filtration.

To achieve the best sound quality in VoIP systems, ensure that your firewall does not block the ports used for voice transmission over your internal network. Make sure these ports are open and working properly. Also, verify that these ports are not subjected to inspection or filtration.

The term Codec is a combination of the words “Compressor-Decompressor” or “Coder-Decoder.” A codec is an algorithm that converts audio from one format to another for several reasons, the most important being to make files smaller so they can be easily distributed over the Internet or internal communication networks while enjoying the best voice quality in VoIP systems. You should always ensure you’re using the appropriate codec. Most VoIP service providers prefer using the G.711 codec.
Using the wrong codec can cause slowdowns or poor audio transmission quality.
When selecting a new codec, ensure that all devices in your network support it.
If some devices do not support it, voice transmission will not work.

Any internal network issues, such as data loss on the network or problems with internal network devices or cables, will certainly affect voice quality in VoIP systems.

When transmitting voice or connecting your company’s branches over the Internet, you should choose a reliable Internet service provider with appropriate speed for voice transmission.
For example, the G.711 A-law codec uses 87.2 kbps (8.7 KBps).
You should also verify that Internet users or employees within the network are not using the Internet for personal purposes such as downloading music and movies, as this will certainly affect voice quality in VoIP systems.
You must also ensure that the Internet speed matches the number of users.

When using the Internet to connect different branches of your company, you should test packet loss rates and data transfer speed between branches.
Of course, the higher the packet loss rate between branches, the worse the call quality will be.

Do not use cheap or basic routers to connect your company’s branches or communication networks. You should purchase a router that prioritizes voice packets (Prioritizes VoIP Traffic).
These routers are not expensive, with prices starting from $100.
You should also ensure the router supports the SIP protocol, which helps deliver data reliably between client and server in the shortest possible time.

XonTel is one of the most important companies that focuses on the quality of phones and PBX systems, continuously updating them with the latest technologies and codecs to provide the best and most advanced technologies to its customers.
XonTel offers cutting-edge technologies that compete with global counterparts at competitive prices, along with a professional, highly skilled support team dedicated to understanding and meeting all customer needs with high accuracy and efficiency, making it the best choice.
For more information, contact us now click here.

In 1988, Kodak employed over 170,000 people and sold 85% of all photographic paper in the world. Yet, within a few short years, the company went bankrupt — their business model completely disappeared.

What happened to Kodak will happen to many other industries over the next decade. Most people are still unaware of the massive changes on the horizon that will transform global markets.

Some technologies begin quietly, underestimated, and then suddenly disrupt entire industries — taking over and destroying everything beneath them. We’re seeing this in artificial intelligence (AI), healthcare, driverless cars, 3D printing, agriculture, and education — this is the Fourth Industrial Revolution.

Software will reshape and even destroy many industries in the coming years. A few examples:

Uber is the world’s largest taxi company, yet it doesn’t own a single vehicle. Airbnb is the world’s largest accommodation provider, yet it doesn’t own any properties.

Artificial Intelligence (AI) will transform even more sectors. IBM’s Watson can already provide legal consultations in seconds — faster and more accurately than humans. If you’re studying law today, that career may look very different soon. The number of lawyers will drop significantly, leaving only specialists. AI will even help nurses make medical diagnoses more accurately than doctors.

By 2030, computers will become smarter than humans. By 2018, we already saw the first self-driving cars, and by 2020, this technology became disruptive. Soon, you won’t need to own a car — you’ll simply request one from your phone. The car will arrive, take you where you need to go, and leave. You won’t need parking, and you’ll pay only for the distance traveled.

Our children will not need driver’s licenses or even to buy cars. Cities will transform, and parking lots will turn into parks.

Traffic deaths will drop from 1.2 million to about 200,000 per year because driverless cars reduce accidents from one every 100,000 km to one every 10 million km. Cars from Tesla, Google, and Apple will dominate the market. Traditional carmakers are terrified of this shift — when wheels are connected to computers, Apple and Google take the lead.

Insurance companies will also suffer — fewer accidents mean less need for car insurance or compensation. Vehicle insurance will become extremely cheap or even obsolete, threatening the existence of many insurance companies unless they diversify their services.

Soon, satellite receivers will disappear — replaced by Android TVs connected to high-speed internet, offering all global channels without the need for a rooftop satellite dish. Electric cars will dominate — quiet, clean, and efficient. Real estate will also change — people will seek peaceful, remote places to work as most jobs move to remote setups.

In healthcare, medical devices will connect to your smartphone. Using technologies like Tricorder X, you’ll be able to get X-rays, blood tests, and body analyses instantly — and soon, most lab tests may even become free.

With 3D printing, you’ll print shoes, airplane parts, and much more. In the near future, smartphones will include 3D scanning, allowing you to scan your foot and print a perfectly fitting shoe!

In China, they have already 3D printed a six-story building, and by 2027, about 10% of all products around us will be 3D printed.

Within 20 years, about 70% of current jobs will disappear — replaced by new, specialized roles. Education will transform too — with smartphones costing just $10, everyone on the planet will have access to smart learning tools. Human lifespans will increase, and many people will live well past 100 years. If your future business idea isn’t connected to smartphones, forget it — most ideas that worked in the 20th century will fail in the 21st.

Now, with 5G technology, mobile networks will achieve incredible speeds — transforming industries, businesses, and the entire customer experience. 5G will redefine most existing applications and create new kinds of businesses that never existed before. We are on the verge of massive change.

But the real question is: Are we ready?

XonTel Technology provides the latest and most advanced communication technologies at competitive prices. With a highly skilled and professional support team, XonTel ensures all clients receive precise and efficient solutions tailored to their business needs — making it the best choice for modern communication systems.

With the rapid advancement of technology and the communications revolution, a new system emerged known as Voice over Internet Protocol (VoIP) — a technology that enables making calls through internal networks and the internet. This innovation has significantly reduced call costs while providing much greater flexibility than traditional telephony systems.
Many organizations have since integrated their communication systems with Customer Relationship Management (CRM) systems, creating powerful platforms that enhance sales, improve productivity, and accelerate business growth.

What is a CRM System?

Customer Relationship Management (CRM) is an approach used to manage a company’s interactions and relationships with current and potential customers. It focuses on analyzing customer data and history with the company to improve business relationships, increase customer retention, and ultimately drive sales growth.
A CRM system provides a centralized database containing all customer information and communication history.
It helps guide sales and marketing teams through optimized workflows, using alerts, reports, and data-driven insights to evaluate customer behavior.
It assists in evaluating the customer base to increase relationship quality and value, based on organizational strategies and goals.

Modern CRM systems may also integrate with social media and other communication tools to attract and engage potential customers more effectively.

Benefits of Integrating VoIP and CRM Systems

1. Attracting and Engaging Customers

CRM software collects and analyzes customer data from various sources, storing it in a unified platform.
Businesses then use this data to generate accurate insights and detailed reports about their customers.
Studies show that 53% of high-performing multinational companies invest in integrating their communication systems with CRM platforms to boost sales performance and strengthen customer engagement.
By combining VoIP with CRM, companies can gain accurate, real-time insights into customer behavior and communication history. This allows marketing teams to guide prospects through the sales cycle more efficiently and generate higher conversion rates.

2. Data Collection and Analysis

Businesses rely on call data to forecast future trends and make better customer-related decisions.
Integrating VoIP and CRM systems enables automatic capture and logging of key customer data — such as phone numbers, call times, call duration, communication history, and customer preferences — providing valuable information for predictive analytics and strategic decision-making.

3. Improved Customer Service

When VoIP and CRM systems work together, employees can instantly access call histories and add notes to customer profiles in real time — even while on a call.
This integration allows service agents to identify callers immediately, with all relevant customer data displayed on-screen as soon as the call begins. This leads to faster, more personalized, and more efficient issue resolution.

4. Enhanced Marketing Performance

Integrating VoIP with CRM also offers major benefits in marketing. Companies can segment customers into targeted groups and design specific marketing campaigns for each segment using CRM software. Most CRM software automates this process.
Research shows that CRM tools can increase sales by up to 29% and yield an ROI of $5.60 for every $1 spent.
Once segmentation is complete, marketing teams can use VoIP systems to contact potential customers directly, encouraging them to explore or purchase products and services.
The integration between VoIP and CRM systems makes it easier for organizations to access customer insights and meet their needs from a single platform.
As you can see, by using these two technologies together, companies can attract customers, collect valuable data, improve customer service, and strengthen marketing efforts.

XonTel is one of the leading companies in the region pioneering the integration of VoIP communication systems and CRM platforms.
As both a VoIP solutions provider and CRM system developer, XonTel ensures complete compatibility between the two systems, allowing businesses to maximize performance, efficiency, and customer satisfaction.
For more details about XonTel’s products and services, click here

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Internet-based communication systems have become increasingly popular across businesses and organizations due to their numerous advantages.

However, VoIP (Voice over Internet Protocol) systems also carry significant security risks if not properly protected, potentially exposing your entire communication network.

This is where VoIP Security becomes critical. Common security problems facing companies include eavesdropping, hacking attempts, and denial-of-service attacks that can disrupt or disable the network. If hackers successfully breach your internal network, it can cause significant damage to both your infrastructure and your company’s reputation.

In this article, we’ll explain VoIP Security principles, the types of threats you face, and how to protect your company’s communication systems.

Using Denial of Service (DoS) attacks targeting IP Phones, Routers, and communication endpoints such as SIP and Gateways. The attacker sends massive fake requests to communication devices, forcing the communication controller to reject them to the point where it cannot fulfill legitimate subscription requests, resulting in service disruption.

Attackers use network scanning software to discover internet communication gateways such as SIP ports and monitor them to identify caller and recipient numbers, device types, and media stream ports to capture audio. These programs also allow attackers to impersonate others, using known phone numbers and organization names to deceive those being called.

Used to make international or external calls. The attacker monitors an organization’s communication devices to learn user numbers and passwords, then uses them to make external calls through your communication devices.

This type of attack is very similar to email spam. Just as email inboxes fill with promotional messages from unknown sources, numerous automated voice messages can be sent to users’ voicemail.

Never use internet communication devices with their default factory settings, as passwords and ports are easy to crack and discover, making them easy to hack. You must change the settings to your company’s specific configurations.

You should virtually separate your company’s data networks from voice networks using VLAN technology. This provides voice protection and prevents attackers from discovering voice networks.

All modern communication devices allow you to encrypt calls. Using encryption makes it very difficult for hackers to decode, enabling you to protect your communications and data.

All communication devices in your company that work directly on the internet should be placed behind a firewall. The firewall will only open the ports you use and can identify users, their locations, etc., allowing you to protect the network effectively.

To properly protect your communication network, you need to set up a good monitoring system for any suspicious activities on your internal network. For example, you can configure the monitoring system to alert you when someone attempts to hack a specific port or change a specific password. You can also get early warning by inspecting all your communication traffic, scanning, analyzing, and classifying data packets so they can be managed securely and controlling packets containing anonymous or malicious code.

Update your company’s VoIP products regularly and follow the manufacturer’s periodic bulletins in case new vulnerabilities appear. Manufacturers periodically release updates to patch discovered vulnerabilities and improve device efficiency.

XonTel is a leader in internet communication security. Its products are among the best devices with strong protection measures and the ability to encrypt all communications between all types of phones available from XonTel. It develops the latest firewall systems to provide maximum possible protection for all users and customers.

For more information about XonTel’s services and products click here

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