IVR helps you in directing the caller to the relevant department or required service.
Allows you to select the days and times to receive calls and direct it to welcome IVR.
Through it, you can transfer customer’s call to the relevant department.
All incoming and outgoing calls are recorded to ensure the quality of service.
It helps call center employees register customers’ requests and manage their complaints, or by the customer himself via Public Portal.
Where it allows you to activate your number via browser and call or receive direct through a window prepared for this purpose.
You can run and link the web chat system to your website, it allows your customers to message you directly into a text field
The possibility of linking with E-mail and SMS platforms to The call center system for easly management and following customer up.
Recording all customers data, requests or complaints, to identify their priorities.
The ability to automatically evaluate the performance and KPIs for each employee. it helps in improving the performance.
Comprehensive and accurate reports and statistics supported with graphs that can be modified as you like.
Evaluating calls based on some defined standards. It empowers supervisorse to evaluate quality.
A specific portal for each employee with his own User and Password, and the ability to control the permissions of each user.
The possibility of Working remotely, whether from home or from another headquarters of the company.
Through it, you can track all your customer’s transactions on all communication channels and platforms
The possibility of linking to (WhatsApp, Instagram, Facebook, Messenger, Twitter) to increase with customers interactions directly.
This advanced system helps companies to quickly solve and track any problem or complaint on the part of any customer.
An advanced system capable of integrating with
all types of databases for your business through (APIs).
The possibility of linking short commercial numbers, PSTN lines, internal extensions for employees and mobile numbers, and controlling them easily at any time.
For more information about XonTel products and services, leave your data and one of our specialists will contact you