XonTel Call center gives you the advantage of API Integration, it has an API for almost every event in the software (answering, transfers, campaign calls, etc.). These make up the public API library, accessible below.
Reaching the impossible
Call center integration and API Integration are important due to the long-time most call center agents spend to accomplish their missions. The call center system will help you in all processes starting from entering your client’s data, then following their cases and updating their tickets, and closing their cases by collecting your payment and resolving the case.
So, you will need to integrate most of your required platforms.
It will help you in:
- Reduce the time that spends in the process, the agent will no longer need to switch between different portals to follow up and update the client case.
- All customers’ data will be accessible and displayed in one place, it will help your agent to answer your customers’ questions within a few seconds.
- Improve the efficiency of your agents and also the service which will make the customers more satisfied and keep them loyal to your brand.