XonTel Call Center system

Unlimited Communication Techniques

The call center system is considered the link between the company or organization employees and its customers.

The main objective of any call center system is to manage the process of sending and receiving requests or inquiries and communicating through all channels with customers.

XonTel is one of the pioneers in developing and manufacturing solutions, services and various communication products which are used in local networks or via IP Technology (VOIP) in the Middle East, because of its long history in the world of communications in the Arab world.

Why XonTel Call Center System?

XonTel contributed to the establishment of a call center system which is supported by professional and smart solutions for communication systems and services.

This system is up to date with Telecommunication latest technology and the latest methods of communication with customers, including smart solutions for business development to various sectors.

XonTel call center system was built on a combination of understanding the needs of the customers, practical and software experiences, and flexibility towards modern market changes.

XonTel Call Center’s target is to increase the operational efficiency of its customers, and increase the value of their brand name, to become an important partner of clients’ success.

XonTel Call Center Advantages and solutions:

  • Simplify and facilitate communication between companies and their clients.
  • Upgrading and improving customer service.
  • Facilitating the employee’s tasks.
  • Achieving customer satisfaction.
  • Gain the trust and loyalty of customers.
  • Improving the quality of communication with customers.
  • Integrate a correct database for the company’s clients.
  • Facilitate communication and cooperation within the company and their employees.
  • Facilitating work from different places and the availability of remote work.
  • Attract potential customers and identify the new opportunity, which leads to sales increment.
  • Save time, cost and reduce effort.
  • Enhance the company’s image and maximize the brand’s value.

XonTel Callcenter Solutions

Welcome Messages (IVR)

Which helps you to direct the caller to the relevant department or the required service, which helps in saving time of the customer and the employee.

Determine working hours and off days

By using the call center system, you can set the time of receiving calls according to working hours, as well as you can schedule customer calls on holidays and out of working hours.

Call recording

The Call Center system allows you to follow up and record all incoming and outgoing calls between your agent and your customers, which helps in evaluating and improving performance

Waiting and transferring calls

You can put the customer on hold and play a specific advertising message, or transfer calls to the relevant department to handle the customer.

Unified number

XonTel Call Center system allows you to configure your landline or mobile number with your unified number, which makes the connection easier.

  • Welcome Messages (IVR)

    Which helps you to direct the caller to the relevant department or the required service, which helps in saving time of the customer and the employee.

  • Determine working hours and off days

    By using the call center system, you can set the time of receiving calls according to working hours, as well as you can schedule customer calls on holidays and out of working hours.

  • Call recording

    The Call Center system allows you to follow up and record all incoming and outgoing calls between your agent and your customers, which helps in evaluating and improving performance

  • Waiting and transferring calls

    You can put the customer on hold and play a specific advertising message, or transfer calls to the relevant department to handle the customer.

  • Unified number

    XonTel Call Center system allows you to configure your landline or mobile number with your unified number, which makes the connection easier.

XonTel Call center Solutions

XonTel Call Center system aims to increase efficiency

operating for its customers and increasing the value of their brands,

To become an important partner for the success of its clients.

Supervision and follow-up:

Survey
Survey and customer feedback:

The system allows you to survey the customer's opinion of the provided service by making a quick questionnaire over the phone to measure his satisfaction with the service and take his comments in consecration.

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Supervising calls:

You can set a specific time for the call, and in case it is exceeded, it sends an alert to supervisors. Or specify preset words if the client uses them, the system alerts the supervisors, etc.

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Monitor call records:

You can monitor call recording of some calls to evaluate the quality of the agents, and follow up their level in customer service to improve their performance.

Comprehensive Reports

Call Details
Call details:

View the details of incoming and outgoing calls, starting from time, source, transferring, and who solved the customer's inquiry.

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Advanced Reports:

Software add-ons which allows you to add more details and important information in all of your customers' communication channels.

Reports
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Customer history:

The system allows you to view the history of customers' call details or by a specific customer at a certain time or according to a specific situation.

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Performance reports:

Professional reports which monitor the performance of each agent, it helps in evaluating and improving the performance of your staff.

To find out more information about XonTel call center system or request a suitable one for your company, do not hesitate to contact us.

XonTel provides the latest technologies to compete with its global counterparts at competitive prices.

It also provides a professional and highly qualified technical support team to know and meet the needs of all customers with accuracy and high efficiency.

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