By the development and spread of call center systems and call center terminology, these systems have become an integral part of all companies, regardless of their size, and are highly relied on in managing customer relations, so it was necessary for every employee or business owner to understand the most important terminology of Call center , like Abandoned Call – Agent Status – Agent – Call Ccenter Queue – Call Center Manager – Blended Agent – Call Routing .
In the following article, we try to simplify some of call center terminology in order to provide a comprehensive understanding of the call center environment and provide appropriate definitions about common call center terms and some of the names that are usually used in the call center industry and its work environment.
