Call Center Terminology – Part 1

By the development and spread of call center systems and call center terminology, these systems have become an integral part of all companies, regardless of their size, and are highly relied on in managing customer relations, so it was necessary for every employee or business owner to understand the most important terminology of Call center.

In the following article, we try to simplify the call center terminology ( Abandoned Call – Agent Status – Agent – Call Ccenter Queue – Call Center Manager – Blended Agent – Call Routing ) in order to provide a comprehensive understanding of the call center environment and provide appropriate definitions about common call center terms and some of the names that are usually used in the call center industry and its work environment.

Explanation of Call Center Terminology

call2action-En

For more information about XonTel products and services, leave your data and one of our specialists will contact you