Accessibility

Accessibility

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Privileges and roles

A role is a combination of privileges (i.e., permissions) that allow a user to access specific functionality within XonTel Call Center.

Roles, therefore, define the type of work that users are allowed to do in the contact center.

Registered users on XonTel call Center solution are assigned privileges that can be used to control access to various call center functions.

Privileges are organized into categories (i.e., groups):

Supervisor

Can access all call center tabs, add and edit all configurations, manage all features and then add and remove other call center users.

Observer

Can view all motinor tabs to follow up calls status and recordings, agents & queue status, tickets process, cdrs and reports.

Agent

He can access his dashboard to keep track of his missed calls and unresolved tickets,also he can add a new contact, create tickets and receive (calls from queues, SMS, chats from website or social media)

Dedicated User

This user has custom permission and access in call center tabs, we can add and remove any permission as per required task.

Remote Access

Due to COVID-19 pandemic most of companies all over the world forced their employees home to work virtually, remote work has a big moment.

For this reason XonTel enables you the possibility of Working remotely, whether from home or from another headquarters of the company, or anywhere.

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