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Traditional Phone System vs. IP Network Phone System PBX vs IP-PBX

Posted on: December 13th, 2025 by xontel_admin

The traditional communications system appeared in the early 1960s and was considered a revolution in the world of telecommunications, offering excellent voice quality and a reliable communications system. It remained dominant in the telecommunications field for more than half a century due to the absence of a strong competitive alternative.
At the beginning of the new century, communication systems that rely on a company’s internal network and the Internet, known as IP-PBX systems, appeared and began to break the dominance of the traditional PBX world.
With the rise of smartphones and apps, and following the COVID-19 pandemic, the true value and actual capabilities of modern IP-based communication systems (IP-PBX) have become evident, with an annual growth rate of about 10.4%.
The modern communications market is expected to reach about $87.2 billion by 2035 (source).

What is the traditional PBX communication system?

Private Branch Exchange (PBX) is an internal communication system within a company that allows making and receiving calls inside the organization using traditional analog phone lines. It relies on physical hardware installed on the company’s premises. The company’s headquarters can also be connected to its branches through the public switched telephone network (PSTN).

This system was designed to simplify company communications. Previously, companies needed separate phone lines for each employee to make calls, and all calls had to go through the public switched telephone network (PSTN). However, with the introduction of the traditional PBX system, internal communication between employees became free of charge and no longer required passing through the public telephone network.

What are its components?

Depends on copper cables
Analog / ISDN / PRI lines
Automatic Call Distributor (ACD)
Standard analog telephones

What is a network-based communication system (IP-PBX)?

A network or internet-based phone system is the latest generation of private branch exchange (PBX) technology and operates over internet protocols (VoIP).
VoIP (Voice over Internet Protocol) is a technology that converts voice call signals into digital data packets and transmits them over the Internet instead of traditional landlines. It is also known as Internet Protocol (IP) telephony. This allows users to make calls over a company’s internal LAN network or the Internet using hardware devices or software applications.

Thanks to its numerous advanced features, VoIP provides modern and inexpensive communication solutions for businesses. Companies benefit from functionalities such as auto attendants, interactive voice response (IVR) systems, and analytics tools to streamline their communications. This makes VoIP technology more feature-rich and more affordable than landline services.

What are its components?

A server operating with the SIP protocol
Local Area Networks (LAN) and the Internet
IP phones (networked telephones)
Mobile or browser-based applications and Windows software

Aspect	Traditional Communication System (PBX)	Network-Based Communication System IP-PBX (VoIP)
Installation	Complex and numerous devices requiring a specialised team	Simple and less complex devices
Connection	Via landlines (PSTN/PRI)	Via the internal network and the Internet
Installation costs	High (installation, operation, and configuration)	Low, mainly dependent on IP Phone
Operating costs	High call costs (monthly line subscriptions - maintenance)	Call costs are almost zero – with cloud-based systems, only a minimal monthly subscription fee is required
Hardware	A separate phone must be purchased for each employee	A separate phone is not required for each employee, mobile apps or browser can be used
Scalability	Difficult, expensive, inflexible, and time-consuming	Much easier, low-cost, and flexible
Features provided by the system	Very limited	Highly advanced features and numerous smart tools
Integration with other systems	Very limited integration	Complete flexibility for integration with any system
Maintenance and Upgrades	Requires a specialized IT team to maintain and upgrade the system.	The service provider handles all maintenance and upgrades.
Security and protection	No cyber threats	There is a possibility of cyber threats, which can be reduced by using standard security measures and proper encryption. Additional protection, such as a firewall, may be required to prevent breaches.

Which phone system should you choose: PBX or IP-PBX (VoIP) ?

The choice between PBX and VoIP systems depends on the size of your business, your budget, your specific needs, and your business requirements.

A traditional PBX communications system is a reliable and secure option for businesses that require standard call quality and have an existing infrastructure for traditional telephones. However, it is expensive and requires high initial and maintenance costs.

In comparison, the network-based VoIP communication system offers a modern and cost-effective solution for all businesses, whether small, medium or large, thanks to its flexibility and powerful features.

XonTel is considered a leader and one of the best PBX companies that develops and manufactures IP PBX systems.

XonTel offers the latest technologies that compete with global brands at competitive prices, along with a professional, highly skilled support team dedicated to accurately meeting all customer needs with high efficiency, making it the best choice.

What Is Call Tracking? How Does It Work?

Posted on: December 1st, 2025 by xontel_admin

Modern call center systems come with numerous features and tools that help increase productivity and analyse data efficiently. One of the important features found in modern call center systems ( contact centers) is the ‘call tracking feature’.
When you hear the term ‘call tracking,’ you may think it is a feature used by call centers to ensure that sales representatives follow pre-written scripts or responses, or a feature used by parents to monitor their mischievous teenagers.
However, it is a completely different feature used by marketers to identify the source of calls and analyse them to improve advertising campaigns. Call tracking is not a supervisory tool for call center employees, rather it is a marketing tool aimed at analysing data and understanding and evaluating the performance of advertising and marketing campaigns.

What is a call tracking tool?

It is a tool that allows marketers to obtain important information from each incoming customer call. This information is used to evaluate the marketing campaign and understand the customer’s motives for making the call. It clarifies which advertisement or page prompted the customer to call, whether the customer is interested or just making an enquiry, the outcome of the call, and more.
For example, if a customer calls a company that uses call tracking software, the company can identify the advertisement they saw, the web page or social media platform they came from, and even the keywords they searched for that led them to contact the company.

Once a phone call is made, AI-powered conversation analytics can be used to analyse the language used in the call to determine whether the customer made a purchase, received a quote, booked an appointment, or achieved what marketers like to call a “conversion.”
You can then use this data to measure the success of your marketing campaigns, improve future advertising, update your website and social media platforms based on customer insights, and enhance other advertising methods to attract more high-value customers via phone.

Without call tracking feature, it is impossible to measure the return on investment (ROI) of your marketing efforts , which aim to convert calls into sales.

According to Forrester, 84% of marketers confirm that phone calls are among the most important and powerful types of conversions they receive, and they confirm that calls achieve higher conversion rates and greater purchase value than any other marketing channel.

How does a call tracking software work?

Cloud-based call tracking software, such as Telsip or Xontel, enables marketers to connect customers’ online journeys with their phone calls. By collecting online data through simple JavaScript codes, it tracks important customer information such as:

Source of the visit.
Type of advertising campaign.
Keywords used by the customer.
Pages visited by the customer.
Time spent by the customer on each page.
Where the customer clicked on the page.
Or the website can be linked to a phone number so that when the customer clicks it, the call is routed through the call center and connected to a sales or customer service representative.

All of this is done using advanced call center systems such as Telsip and Xontel
So, when someone calls a phone number provided for example by Xontel, the call is routed through the Xontel platform to a call center, agent, or another destination. This allows Xontel to collect digital data and link the caller’s previous activity to the call. This happens almost instantly and in real time.

How can marketers use call tracking?

Marketers use call tracking to improve the performance of paid advertising (such as Google Ads or social media ads) and optimise the customer journey from start to end by linking digital data with phone calls.

Some of the key benefits they gain include:

Reducing cost per click (CPC).
Reducing cost per acquisition (CPA).
Minimizing wasted advertising budget.
Increasing return on ad spend (ROAS).

Benefits of incoming call tracking:

Determine the true return from each marketing campaign.
Track all conversions that occur via phone calls.
Optimize ad spending and attract higher-quality customers.
Segment customers.
Build a complete profile of the caller with data from the conversation.
Retarget callers based on their previous preferences or purchase history with the company.
Improve marketing messages using the language and keywords customers use.
Increase conversion rates by tracking and enhancing sales team performance.
Integrate call data with company systems such as CRM and others.

Which businesses should use call tracking solutions?

Any business that relies on phone calls to acquire customers should use this technology, such as:

Car dealerships.
Healthcare providers.
Bank clients.

Franchise companies.
Insurance companies.
Travel agencies.

Telecommunications companies.
Real estate agencies.
Electronics stores.

Questions to ask when choosing a call tracking system:

When evaluating any company or system that offers call tracking, you should ask the following questions:

Does it use AI to analyze calls?
Does it provide accurate tracking of keywords and user click paths?
Can it track multiple calls from several numbers on a single page?
Does it integrate with your existing marketing and sales tools?
Can it record calls and transcribe them?
How accurate are the transcriptions it produces?
Does it use AI to analyze call transcripts?
Can it analyze calls based on key words relevant to your marketing funnel?
Can it analyze call content to determine how many calls resulted in sales or appointments, and how many actually converted?

Improving Call Center Performance: 7 Challenges & Solutions

Posted on: November 29th, 2025 by xontel_admin

One of the major problems companies face is having dissatisfied customers. Dealing with unhappy customers, unmotivated employees , and high staff turnover—along with the constant increase in call volume—are all factors that make managing a call center a significant challenge.

Contact centers are known for being high-pressure work environments, and managing call center staff can be a demanding task. Fortunately, there are many unconventional solutions to these challenges.

Below are seven of the most important challenges facing contact center management today, along with practical tips to help managers handle them effectively.

Challenge 1: Managing a large volume of calls every day.

The most significant challenge is for agents to handle a large and heavy call volume efficiently and intelligently without affecting the speed or quality of service. For example, when launching a new product, during peak hours in restaurants or hotels, or when a technical malfunction or failure occurs, issues related to managing high call volumes become more apparent. More calls mean longer wait times, lower customer satisfaction, more complaints, and increased employee burnout.

Proposed solutions:

Enable IVR (Interactive Voice Response) systems.
Activate intelligent call routing.
Redirect customers to other communication channels such as chat, tickets, and email.
Adjust call center staffing flexibly based on peak hours.

Challenge 2: Dissatisfied customer

There is no doubt that customer satisfaction is the primary goal for any company and any contact center manager, whether the call center focuses on customer service, technical support, or sales.

According to a recent global report by Salesforce, 88% of consumers believe that the customer service and contact center experience a company provides is just as important as the product or service itself. This makes maintaining a high-quality customer experience a demanding task for any manager, any contact center system, and any customer service system.

Proposed solutions:

There are many tips and studies that enhance the customer experience. But the main conclusion of all studies is: take good care of your customers, and they will take good care of you. In other words, customers who feel valued and welcomed are likely to reward you with brand loyalty and even more, they may help promote your brand.

Customers, whether calling or using online channels to reach the contact center, want their issues resolved and their questions answered as quickly and efficiently as possible. When they contact your company for service or support, they expect the agent who answers to be enthusiastic and fully prepared to assist them. Customers also appreciate an experience where the agent puts forth their best effort to resolve the problem.

You can train your call center staff to provide exceptional customer service by encouraging them to pay attention to customers and suggest a reward system for employees who deliver an outstanding customer service experience.

Another solution is using modern technologies to facilitate the customer journey. Interactive Voice Response (IVR) system is one tool that provides a personalised customer experience by gathering information about the reason for the call and directing it to the right agent without the need to transfer between three or four employees until the right agent is reached. Customers dislike long waits or frequent transfers between employees, so ensuring that they are connected to the right agent on the first attempt can greatly enhance their satisfaction.

Challenge 3: Reliance on traditional systems and failure to keep pace with technology.

Many companies still rely on outdated customer service systems that lack integration or smart analytics, leading to slow workflows and less effective customer service. While technology is a powerful tool for contact center managers to ensure efficient staff management, outdated or outdated systems can become a major obstacle.
Professional call center managers make it a priority to stay up to date with the latest technological solutions in the world of communications to boost productivity and increase team efficiency.

Proposed solutions:

Do you rely on cloud systems and artificial intelligence (AI) to streamline your operations and save time in managing your contact center?

If the answer is no, you should consider taking this step urgently. In the era of multi-channel communication, contact centers can use technology to easily manage customer communications across multiple channels, including social media, text messages, email, and, of course, phone calls.

At XonTel and Telsip, we have been developing AI-powered call center solutions for many years, helping to manage call centers effectively by providing the ability to analyse large amounts of call data. One of our key focuses is ensuring that managers have a clear overview of every call without the need to search through logs or listen to lengthy recordings. We also provide instant insights and feedback to employees.

Agent training is one of the most time-consuming tasks for managers. However, automating call recording and transcription, and using AI to evaluate call quality, helps improve training effectiveness and reduce the time required for it.

Challenge 4: Poor integration and connection between the company's communication channels.

One of the most prominent problems facing companies today is customer contacting through various channels such as phone, email, chat, and ticketing systems. Poor integration and connectivity between these systems can lead to:

Customer distraction and the need to explain their problem every time they contact the company.
Extreme delays in resolving customer issues.
Customer dissatisfaction.

Proposed solutions:

Use call center systems that support Omnichannels communication, such as Xontel and Telsip systems.
Recording customer data and contact dates in a centralised database.
Standardise customer response policies across all communication channels.
Properly train employees to handle multiple communication channels.

Challenge 5: Analysing big data properly.

Contact centers deal with thousands of customers on a daily basis and collect and record data from hundreds or thousands of customer interactions every day, whether through calls, chat, email, social media, etc. This can be a significant challenge and time-consuming for managers responsible for tracking and analysing contact center data.

Managers also find it difficult to ensure the accuracy of data when dealing with massive amounts of information. Inaccurate data can lead to wrong decisions and faulty analyses that can negatively impact the company.

Proposed solutions:

Data accuracy and quality can be verified by:

Use systems that provide appropriate analysis tools: Relying on advanced data analysis tools helps managers understand data quickly and accurately, allowing them to focus more on finding solutions.
Regularly updating customer data in an undisruptive way to ensure the highest quality of recorded customer data and using it correctly.
Use artificial intelligence (AI) to analyse customer data and predict the customer’s next steps or preferences, giving the sales team more opportunities to increase the company’s sales and profits based on these insights. Modern intelligent systems such as Xontel & Telsip support such analyses and predictions.

Challenge 6: Security challenges and data protection.

Contact centers or call centers record customer data and contain important information about customers, such as their accounts and purchases, which requires the company to secure this data properly, especially if you rely on a cloud-based call center system, because any weakness in data security could lead to:

Data leaks or breaches, causing significant financial losses to the company and severe damage to its reputation.
Loss of customer trust in the company.
Legal claims, fines, and compensation demands.

Proposed solutions:

Use call center systems with robust security and encryption.
Train employees on security awareness and preventing social engineering attacks.
Implement robust firewall systems to protect the network and monitor hacking attempts.
Restrict employee access to customer data based on roles and permissions.

Challenge 7: High employee turnover rate.

Employee turnover in contact centers is not only high but also above the average for any other profession. This makes managing contact center staff more difficult.
Contact center employees leave their jobs at a rate 30% higher than other professions. Statistics show that 80% of customer service employees experience high levels of stress and overtime, which is an alarming rate.
High employee turnover is a reality for many call center managers, who must constantly be prepared to find and hire new staff.

Proposed solutions:

The best way to address high staff turnover is to enhance direct engagement with employees and create a positive work environment. This also includes focusing on employees’ strengths and identifying and addressing areas for improvement.
Employees integration and training: For example, due to time limitations, a company may neglect to train new employees in the hope of quickly filling staffing gaps, but this can backfire. Agents who suddenly find themselves directly facing issues they are not sufficiently prepared to handle can easily become stressed and are more likely to experience burnout, causing them to consider leaving their jobs and seeking alternatives.
The best approach is to make the tasks as manageable as possible for new employees within your busy contact center operations. Assign them realistic tasks and avoid putting them under pressure.
Finally, a committed employee is more likely to stay with your organization in the long term. Monitor your employees for signs of stress and burnout, provide effective support, foster a positive work environment, and ensure your team is motivated to succeed. Organise team-building exercises, hold friendly competitions within the company, share ideas and recognition, and focus on building a positive workplace culture.

Unified Number for Companies

Posted on: November 18th, 2025 by xontel_admin

Communicating with customers via phone is vital and important, as a company’s phone number plays a crucial role in enhancing interaction with its customers, whether it is a small business or a large organisation. Therefore, having a unified Number for your company is a necessity for many reasons.
Despite the development of communication methods and digital platforms, some statistics show that more than 50% of customers still prefer to communicate with companies via traditional telephone lines.

In this post, we explain a detailed overview of the definition of a unified number for companies and its importance.

What is the company's unified number?

The unified number is a single phone number that connects all company’s branches and departments, and serves as the primary contact point for customers and clients who want to communicate with the company.
This number provides an easy and quick way to reach the different departments without any complications, which enhances the user experience, increases customer satisfaction, and helps companies deliver their services more efficiently.

Through the unified Number, companies can build a strong professional image and enhance customer loyalty, which leads to increased sales and the continuity of the relationship with customers.

Examples of unified numbers in some countries

In Saudi Arabia: The unified number consists of 9 digits and starts with 9200.
In Kuwait: The unified number consists of 7 digits and starts with 188.

The number should be easy to remember and unique, and all customers should be able to call it from anywhere in the world.
This number can also be linked to the company’s main switchboard, enabling all branches worldwide to be connected so that customer’s call is directed to the appropriate branch or the relevant employee to provide the required service.

Why is the Unified Number for Companies important?

The importance of a company’s unified number cannot be overstated, as it is a key communication tool that contributes significantly to the company’s success and its public image. The following are the most important reasons that highlight the importance of having a unified number:

1. Professional image of the company

The unified number gives the company a professional image and provides customers with a sense of stability, credibility, and continuity, which enhances trust in the company and its reliability.

2. Strengthening the brand identity

The unified number contributes to reinforcing the brand identity, as it becomes an integral part of it and it is easy for customers to remember and recognise. The distinctive and simple number enhances brand recall and strengthens the connection between the company and its target audience.

3. Ease of communication with customers

The unified number ensures that customers can easily and quickly communicate with the company, which is crucial for enquiries, technical support and customer service. Companies that make it easy for their customers to reach them are more capable of retaining their existing customers and attracting new ones.

4. Marketing and advertising effectiveness

Unified numbers play an important role in marketing and advertising campaigns, whether on websites, social media, or printed advertisements, as the distinctive number serves as an attractive tool that facilitates communication between potential customers and the company.

5. Flexible and diverse communication

The unified number can be used on other channels such as social media apps (e.g. WhatsApp) to facilitate and simplify communication with customers through means beyond just phone calls.

How to obtain a unified number for the company?

1. Choose a service provider:

Look for a reliable telecommunications provider that offers unified number services for companies, taking into account factors such as pricing, features, and previous customer experiences.

2. Determine the type of number:

Choose the type of number that best suits your business needs, noting that some countries allocate specific numbers for certain sectors.

3. Activate features and services:

Operating the unified number through the company’s PBX allows you to add services such as call forwarding, voicemail, call queues, and conference calls.

4. Promote the unified number:

Share your company’s unified number across all channels: website, social media, business cards, and marketing items, to make it easy for customers to reach it.

In conclusion
The unified number is a strategic tool that enhances the efficiency of communication between a company and its customers, helping to build long-term relationships with them. By choosing the appropriate number and services, companies can achieve a professional communication experience that leaves a positive and lasting impression on customers.

The Difference Between On-Premises and Cloud-Based PBX systems

Posted on: August 26th, 2025 by xontel_admin

In today’s business world, companies face the ongoing challenge of balancing the need to stay up to date with modern communication technologies while managing costs and maintaining the infrastructure required to support operations. Striking the right balance is no easy task — especially when making decisions that affect all of these areas.

One such critical decision is: Should your company move its communication system to the cloud, or keep it on-premises?

To help you make the right decision for your business, we’ve outlined six key differences between on-premises communication systems and cloud-based solutions.

Understanding On-Premises and Cloud-Based PBX Phone Systems

Before diving into the differences, let’s make sure we understand the basics. The core distinction between the two lies in where the system is hosted.

On-Premises IP-PBX System:

As the name implies, on-premises systems are hosted physically within your company. Communication equipment and PBX servers are installed and maintained on-site, giving your business full control over the infrastructure, call routing, and security protocols.

Key Advantages:

Full Control: On-premises systems give your company complete control over system settings, call management, and security policies.
Enhanced Security: Calls stay within the company’s internal network, offering greater protection against external threats — especially critical for businesses handling sensitive data.
Not Dependent on Internet: Internal communication does not rely on an internet connection, allowing the system to function even during internet outages.
Long-Term Cost Efficiency: After the initial hardware investment, monthly operating costs are typically lower, making it a cost-effective choice in the long run.

When to Choose On-Premises:

Companies with a dedicated IT team capable of managing and maintaining the infrastructure.
Businesses with high-security requirements that prefer to keep all data in-house.
Organizations with a budget for upfront hardware investment prefer to avoid ongoing monthly fees.

Cloud-Based IP-PBX System:

Also known as Hosted PBX, this model is fully managed by an external service provider. All you need is a stable internet connection and IP phones or softphone applications on computers and mobile devices. Services are billed through monthly or annual subscriptions.

Key Advantages:

High Flexibility: Easily scale up or down by adding or removing users and lines as needed — without additional hardware.
Low Upfront Costs: No major initial investment is required. You only pay for what you use, making it an ideal option for small and medium-sized businesses.
Simple Maintenance & Management: The service provider handles all updates, maintenance, and technical support, easing the load on your internal IT team.
Remote Work Ready: Employees can access the system from anywhere, enabling seamless remote work and integration across multiple locations.

When to Choose Cloud-Based:

Small to medium-sized businesses with limited budgets or no in-house IT teams.
Companies with remote teams or multiple office locations.
Businesses are looking for fast, scalable solutions that adapt to their growth.

Ultimately, choosing the right system depends on the company’s size, budget, security requirements, and internal work structure.

If you’re seeking complete control and absolute security while having the capacity for initial costs, then an On-Premises system is the most suitable choice. However, if you’re looking for flexibility, speed, and lower initial costs, then a Cloud-Based system is the optimal solution.

To help you make this decision, XonTel offers comprehensive solutions for both options:

On-Premise PBX Systems: XonTel provides all the necessary solutions, services, and equipment to establish and operate a fully local communication system within the company premises, giving you absolute control and high security for your data.
Cloud-Based IP-PBX Systems: Through its sister company Telsip, Telsip provides all cloud PBX solutions, enabling companies to benefit from flexibility, easy scalability, reduced initial costs, and remote work support.

In this way, XonTel ensures that every company, regardless of its size or needs, will find the optimal solution that aligns with its business model and future aspirations.

XonTel Enters the Cloud Communications Arena with the Launch of Telsip

Posted on: August 26th, 2025 by xontel_admin

XonTel has long been recognized as a trusted partner in on-premise PBX telecommunication solutions, providing enterprises with the hardware, equipment, and services required to build robust and secure internal communication infrastructures across companies and government institutions.

However, with the growing market demand for more flexible systems that can easily scale up or down — while also reducing operational costs through cloud-based solutions — XonTel realized the importance of delivering a comprehensive ecosystem that combines its legacy expertise in traditional systems with cutting-edge innovation in cloud communications.

In a strategic move that reinforces its leadership across the Gulf and Arab markets, XonTel proudly announces the launch of its new cloud platform: Telsip.com— the cloud arm of the company and its gateway to next-generation communication and cloud call center solutions.

What Does Telsip Offer?

Telsip is focused on delivering advanced cloud-based communication solutions that allow XonTel to maintain its excellence in on-premise systems while ensuring top-tier quality and innovation in the cloud space.

1. Advanced Cloud PBX System

A virtual solution for managing calls over the internet, tailored for modern businesses. Features include:

Full support for SIP Trunking and Interactive Voice Response (IVR) systems
Smart call routing with a Virtual Receptionist
Virtual Fax
Call Recording
Voicemail to Email functionality
Complete support for inbound and outbound calls

And many other modern telecommunication features — explore more here

2. Fully Integrated Cloud Call Center

A comprehensive solution for managing customer experience across multiple channels, offering:

Full support for agents and supervisors
Customer Relationship Management (CRM) system
Automatic Call Distributor (ACD)
Smart Ticketing System for issue tracking and resolution
Integration with email, SMS, and web chat
Detailed reports and in-depth performance analytics
Integration with social media platforms

And many more powerful features — learn more here

A Strategic Step Toward the Future

With the launch of Telsip.com, XonTel evolves from being solely a provider of on-premise solutions to a comprehensive telecom partner that supports both local and cloud-based communication systems. This transformation strengthens the company’s position as a forward-thinking innovator, empowering clients with the freedom to choose the communication model that best fits their business needs.

The role of Artificial Intelligence (AI) in enhancing cybersecurity

Posted on: June 9th, 2024 by xontel_admin

Futuristic robot artificial intelligence concept.

Cybersecurity continues to be crucial with the evolution of technology and its increasing use in various aspects of both business and people’s lives.

As our reliance on digital technology increases, cybersecurity threats are increasing and becoming more complex. Therefore, the field of cybersecurity is constantly evolving to face these new threats and challenges.

What are the most recent trends in cybersecurity?

Using artificial intelligence and machine learning technologies to detect and respond to cyber threats quickly and accurately.
Safeguarding personal data and ensuring privacy through the development of digital identity to protect accounts and personal information from hacking.
Protecting cloud-stored data, where companies provide security measures including data encryption and secure access to this data.
Developing cybersecurity solutions tailored for devices that connect to the internet and exchange data with each other, known as Internet of Things (IoT) cybersecurity.

The use of Artificial Intelligence (AI) in cybersecurity

The use of Artificial Intelligence (AI) is one of the most important improvements in cybersecurity, as it offers innovative solutions to enhance the cybersecurity of both individuals and organisations.
AI is a powerful and effective tool for protecting systems and networks from cyber attacks and security threats. It is used in the following situations:

1. Threat detection:

Artificial Intelligence can analyse huge amounts of data quickly and efficiently, allowing it to detect emerging threats and malware. It also analyses unusual patterns that may indicate a potential cyberattack.

2. Addressing threats:

AI can take proactive actions to defend against threats, such as blocking malicious software or isolating infected systems, which minimises damage and ensures cybersecurity.

3. Forecasting threats:

Artificial Intelligence can analyse past data and current patterns to predict future threats, allowing preventive actions to be taken in the most suitable way for the anticipated threats.

4. Adjusting to advanced threats:

Always develops advanced defence strategies to face the progressive evolution of future cyber attacks.

5. Behaviour analysis:

Used to monitor user behaviour and understand normal behaviour patterns in order to detect abnormal behaviour that may indicate malicious cyber activity.

6. Analysis of weaknesses and risk assessment:

Artificial Intelligence helps accurately analyse vulnerabilities in systems and networks, provides a comprehensive assessment of security risks, automatically fixes vulnerabilities, or provides recommendations for repair and cybersecurity.

Technology security concept safety digital protection system

7. Identity verification:

Improves the accuracy of identity verification by using technologies such as facial recognition, voice recognition, and more effective detection of identity theft attempts.

8. Data protection:

Detect data theft attempts and hacks, encrypt sensitive data, and secure it from unauthorised access.

9. Preventing phishing:

Analysing emails and websites to detect fraud and phishing attempts.

10. Cybersecurity for the Internet:

Protecting the Internet infrastructure from large-scale cyber attacks to ensure the security of data and information on the Internet.

Advantages of using Artificial Intelligence (AI) in cybersecurity

Speed and efficiency: AI can process and analyse data faster than humans.
High accuracy: AI is able to learn from huge amounts of data to detect threats with high accuracy.
Continuous adaptation: AI is able to learn and adapt to new threats on an ongoing basis.
Cost reduction: AI can perform many security functions, which reduces costs.

XonTel provides the latest technologies that compete with their global counterparts, ensuring cyber security and helping to secure networks from any cyber attacks. It offers the best devices with significant protection features.

For more Products and Services from Xontel click here

Hotel management system

Posted on: June 7th, 2024 by xontel_admin

In the hospitality and tourism industry, hotel management is not a single concept but several concepts that fall under one umbrella.
The hotel management system revolves around the successful management of every hotel operation to ensure the growth and development of the hotel. This includes managing anything related to the hotel industry, including finance and accounting, customer service, employee management, marketing, supply chain management, etc.

What is a Hotel Management System?

The Hotel Property Management System (PMS) is concerned with managing all the operations that take place in the hotel to provide an exceptional experience for customers by coordinating and tracking reservations through various channels, facilitating front office operations, managing guest check-in/check-out and room assignments, managing room rates, overseeing housekeeping, accounting, and generating reports in a central location to help hotel owners manage and monitor their business and connect their branches.

Benefits of a Hotel Management System:

A guest’s travel journey always begins with choosing a destination, followed immediately by selecting the right hotel. Customers’ interactions in pre-stay shopping and booking, their interactions within the hotel with the hotel and its staff, their experience within the rooms, and their post-stay social media sharing are all part of the guest experience.
Hotel staff face a significant challenge in providing a good experience for guests during their stay. Hotel Property Management Systems (PMS) is expected to help hotel staff and owners provide the understanding that the guests want and desire while also efficiently managing their operations.

A Hotel PMS provides many benefits to the business of hotel owners, including:

Internal Supervision - House Keeping:

This increases the efficiency and speed of room supervision. When a guest checks out, the hotel efficiently manages the response to room service tasks and determines and manages the room maintenance needs to ensure the rooms are clean and in excellent condition.

Facilitating Check-in/Check-out Processes:

The front office staff performs guest check-in and room assignment, as well as enables guest services and completes full data entry of customer personal information into the hotel systems.

More Efficient Room Distribution:

Increase room occupancy through real-time availability management and distribution channel inventory control. The hotel’s direct booking channels can potentially increase sales and reservations.

Helps Save Time:

Good hotel management software significantly reduces the time spent on manual administrative tasks. The software handles most of the work, allowing you to devote time to more critical tasks.

Continuous development and improvement of guest relations:

Enhancing guest satisfaction is remarkably achieved through a simplified check-in and check-out experience. This is just the beginning – any improvement in communication and additional services will also increase guest loyalty. Choosing a good hotel management program equals increased guest and staff retention.

Creating, analyzing, and recording all guest data:

Centralizing and securing guest data improves the quality and accuracy of guest profiles through reports and analysis. Understand customer purchasing patterns to identify more targeted packages and services. Ensure compliance with local and international rules and regulations.

Preventing duplicate reservations and frequent human errors:

Hotel management software systems are programmed to avoid double bookings or human errors. Thanks to task automation, they help prevent mistakes when receptionists enter customer data such as names, passport details, and payment card numbers. This means a better guest experience, more time for staff to focus on their essential work, and more accurate business data and reports.

Integration between accounting systems and hotel management systems:

Linking hotel operations with accounting by leveraging integration processes between systems, payment gateways, and hotel industry applications. Commission calculations. Ensure accuracy and integrity of guest accounts for faster and more accurate invoicing.

XonTel provides the latest technologies that compete with global counterparts at competitive prices. It also offers a highly efficient and professional support team to understand and meet the needs of all its customers accurately and efficiently, making it the best choice.

For more information, contact us now. Click here.

How to Choose the Appropriate Surveillance Cameras – CCTV

Posted on: June 7th, 2024 by xontel_admin

(Guide to Buying Surveillance Cameras)

Surveillance cameras are among the most widely used and prevalent modern technologies, and they are relied upon as a fundamental part of our daily lives. They have a variety of uses, as they monitor and observe people and properties. They are often used for security purposes, but they can also be used for other purposes, such as monitoring traffic or investigating crimes and incidents around.
With the advancement of technology, the reliance on surveillance cameras has increased significantly. Some cameras are capable of 360-degree filming, while others are equipped with night vision and infrared capabilities. Some types have also been developed with face recognition software, which can identify faces in real-time, or license plate recognition software.

Types of Surveillance Cameras:

There are two main types of surveillance cameras :

Outdoor Cameras / Outdoor CCTV:

Outdoor surveillance cameras installed outside the house or building need to be protected and monitored.

كاميرات مراقبة كاميرات المراقبة كاميرا مراقبة outdoor Surveillance Cameras

Indoor Cameras / Indoor CCTV:

Indoor surveillance cameras CCTV is essential to protect or monitor the cameras installed inside a house or building.

كاميرات مراقبة كاميرات المراقبة كاميرا مراقبة indoor Surveillance Cameras

In this article, we will review the most critical points that should be considered when purchasing surveillance cameras or a guide to buying surveillance cameras.

What features should be considered when buying indoor surveillance cameras?

Provide good image quality:

Installing poor-quality or outdated surveillance cameras is pointless, as this will affect the quality of the images and the reliability of the entire surveillance system. Buying surveillance cameras that are less than high-definition (HD) quality is generally not recommended to get the desired benefits from the camera system installation.

Be equipped with motion sensors:

Surveillance cameras can be set to record continuously or only when movement is detected in the area, or both options can be used together. The camera can also send specific alerts when movement is detected in a certain location, which facilitates monitoring.

Speed of Accessing Stored Data:

The camera can record on cloud storage or internal storage, such as a micro SD card. You can use both options, and you must ensure that you can easily access the images and videos to view the events in real time or after they occur.

Equipped with Wide-Angle Lenses:

The indoor surveillance camera with a wide-angle lens allows you to see more of your home through a single camera. Its field of view is approximately 130 degrees forward, left, and right, which provides good viewing angles and better coverage of the area.

Equipped with Microphone and Speakers:

The built-in microphone and speaker allow you to converse with someone in your home. This feature is useful for scaring off intruders without confronting them or communicating with your children.

Equipped with Synchronization and Scheduling Features (Advanced Features):

This is one of the most important features for preserving privacy. The indoor surveillance cameras can recognize the homeowner’s face through facial recognition technology. After recognizing them, the camera stops working as long as the homeowner is inside, and the operation resumes once they leave the home. It can also do this by synchronizing with your mobile phone and its geographic location. You can also set schedules with specific hours and days for the cameras to operate or stop as needed.

What features should be considered when buying outdoor surveillance cameras?

High Quality and Resolution:

The outdoor surveillance camera lenses must clearly and accurately capture all details to maximize the surveillance system’s benefits. The system should also support live streaming through a mobile device or computer.

Motion Detection Alert:

The camera must be able to send an alert or multiple alerts to the homeowner as soon as it detects motion or the presence of anything unusual in the area.

Easy Access to Stored Data:

Whether you use cloud or internal media storage, you must ensure you can easily access and view the footage as it is recorded or after an incident.

Night Vision:

This feature uses infrared technology to allow the camera to see what’s happening in the lowest possible light or when it’s dark outside the home. Some advanced cameras may even have built-in floodlights or color night vision lights that produce full-color night images, compared to the black-and-white images created by standard night vision technology.

Sound Detection and Tracking:

This feature provides an additional layer of security, as it can activate audio recording even before the camera sees anything. Sound detection devices can pick up familiar sounds like glass-breaking dogs barking, etc.

Sources: 1 2

XonTel provides the latest technology in surveillance cameras, rivaling its global counterparts and at competitive prices. It also provides a highly professional and efficient support team to accurately and efficiently meet the needs of all its customers. It is considered the best choice for surveillance cameras.

For more information, contact us now – click here.

Related Products:

The New Generation of High-Speed Home Internet Networks

Posted on: May 31st, 2024 by xontel_admin

New Generation Of High Speed Internet (2024-2025)

XonTel Technology always strives to provide the best and latest communications and high-speed internet solutions for indoor buildings such as corporate offices, homes, and government agencies.
In this report, we introduce the latest technology: Wi-Fi 7. This new technology allows you to get internet download speeds double those of the current Wi-Fi 6 available in the market.

Many well-known companies that manufacture electronic chips (Chipsets) have announced the development of a chip that works with the new Wi-Fi 7 technology, the latest and most advanced generation after Wi-Fi 6 and Wi-Fi 6E.
The new Wi-Fi 7 technology can achieve download speeds of up to 5000Mbps by using the 320MHz bandwidth available in the 6GHz spectrum, almost double the current speed of Wi-Fi 6, which uses 160MHz in the 5GHz spectrum.
The new high-speed Wi-Fi 7 technology will suit crowded areas with many users, such as restaurants, train stations, airports, and large shopping malls. It will also be suitable for 8K televisions, provided that the television supports Wi-Fi 7 technology.
Many customers wonder if Wi-Fi 7 technology is expected to be a real alternative to network cables and their extensions within walls. The answer is yes, but only if all the devices you use support Wi-Fi 7 technology and you comply with the infrastructure requirements for operating Wi-Fi 7 devices, such as the cables connected to the Access Points installed and the 2.5GB switches required to support this high-speed technology.

The Wi-Fi 7 Multi-Link Operation (MLO) feature:

The Multi-Link Operation (MLO) feature in the new Wi-Fi 7 technology works by connecting your mobile phone or computer to all three networks available in the access point: 2.4GHz, 5.8GHz, and 6GHz. It combines the speeds of the three frequency bands, allowing you to transfer data at an extremely high speed that can reach up to:

What is the Required Infrastructure to Properly Run WiFi7 Speeds at Home or Office?

1- You need a router with RJ45 ports that support 2.5GB speed.
2- You need a switch with RJ45 ports that support 2.5GB speed, 10GB Uplink ports connected by fiber optic cable, and 10GB SFP between the switches.
3- You need a cable between the router and switch that is at least CAT7a Shielded and preferably CAT8 Shielded.
4- The entire internet network and access point (AP) should be wired with CAT7a Shielded cable.
5- If there is an AP Controller device, it must support 2.5GB ports.
6- Your mobile phone and personal laptop must support WiFi 7 technology – please verify this before purchase.
7- For home projects, providing a 3/4-inch pipe for each CAT7a cable is recommended, running directly to the central collection point and to only one access point in the ceiling. This is because CAT7a Shielded cable is thicker than regular cables.

What is the meaning of (Shielded twisted pair cable (STP)?

STP cables were initially designed by IBM to solve the problem of data transfer speed loss, which was around 30% due to electromagnetic interference generated from within the cable wires during data transmission and the twisting of the wires inside the cable.
The solution involved shielding each pair of wires with a metallic material (typically tin-plated copper) to prevent these waves from interfering with each other.

XonTel provides the latest technologies at competitive prices, competing with its global counterparts. It also has a highly professional and efficient support team that accurately understands and meets the needs of all its customers. XonTel is considered the best choice.

For more information, contact us now. Click here.

Maintenance and Repair of CCTV Surveillance Cameras

Posted on: May 31st, 2024 by xontel_admin

Surveillance cameras have become an essential part of security and monitoring systems, and surveillance cameras are a must in our homes and workplaces. Surveillance cameras are also considered a key and essential component in the smart home. They are no longer considered luxury as once, especially if you rely on surveillance cameras to ensure your property’s and people’s safety.
Like any other system or device, surveillance cameras require maintenance and repair. In this article, we will review the recommendations for maintaining and caring for surveillance camera systems and the system as a whole to ensure optimal performance and effective use.

1- Periodic Cleaning of Cameras:

Dust and dirt can significantly affect image quality. Therefore, surveillance cameras must be continuously maintained and repaired by regularly cleaning the lenses and camera housings using dedicated cleaning tools and fluids. (Avoid using water or non-specialized chemicals that can damage the lenses.)

2- Checking Electrical Connections and Networks:

It is necessary to periodically ensure the safety of the electrical cables and connections for the surveillance cameras. Check them regularly to ensure there is no damage or cuts.

فحص-وصلات-الكهرباء-والشبكات repair surveillance cameras -maintaining surveillance cameras

3- Updating Cameras and the System:

It is necessary to ensure that surveillance camera programs are regularly updated. Camera manufacturers release periodic updates for the cameras and their management systems, which help improve the cameras’ performance and close security gaps.

4- Securing the Cameras:

To protect the cameras from theft or intentional damage. You may need to install them in hard-to-reach areas or use dedicated locks or enclosures.

إصلاح-كاميرات-المراقبة maintaining surveillance cameras repair surveillance cameras

5- Image Quality Inspection:

Image quality should be periodically checked to ensure that the images are clear and there are no display issues per camera. If you notice any problems, check the camera and settings or replace the camera if necessary.

6- Backup the Recordings:

If required, or in some companies and institutions, it is their policy to retain the recordings for long periods as determined by each company based on need. Periodic backups of the recordings must be made. This ensures that you keep the recordings in case of a system failure.

7- Documenting Camera Status:

Some companies and government agencies require documentation of all maintenance of Surveillance Cameras and backup operations performed and having the person who performed the maintenance sign off on it.

At the end of the article, we reviewed the key points necessary for maintaining surveillance cameras, the steps required to repair surveillance cameras, and the necessary steps to keep the surveillance camera system strong and effective.
To learn more about XonTel cameras, click here.

The Difference Between Analog CCTV Cameras and IP Cameras: Advantages and Disadvantages

Posted on: May 30th, 2024 by xontel_admin

Modern IP-based surveillance cameras, also known as IP Cameras or IP Digital Cameras, and analog CCTV (Closed-Circuit Television) Cameras are widely used for security purposes. Each type has its strengths and weaknesses. Let’s explore the key features and drawbacks of each.

Firstly, IP Cameras:
Image Quality: IP cameras generally provide higher image resolution and clarity than traditional analog CCTV cameras. They can deliver high-definition and even ultra-high-definition (UHD) video.
Flexibility: IP cameras are more flexible in terms of installation. They can be easily integrated into a company’s or home’s internal network, and many support Power over Ethernet (PoE), which means that power and data can be transmitted through a single network cable without needing dedicated power adapters.
Remote Access and Control: IP cameras often integrate with the internal network, allowing for remote monitoring and access. You can view camera feeds from anywhere with an internet connection.
Advanced Features: IP cameras typically offer advanced features such as:

Motion detection and analysis with alert notifications
Some models have built-in microphones
Infrared night vision capabilities
Superb zoom and video enhancement capabilities
180-degree panning ability
Mobile alert notifications
Ability to make VoIP (Voice over IP) calls over the network

Scalability: IP camera systems are generally more scalable. You can easily add more cameras to your network without significant changes to the infrastructure.
Secondly, CCTV Cameras (Analog):
Cost: Traditional CCTV systems are often more budget-friendly, especially for smaller locations. The cameras and their associated components are generally less expensive.
Ease of Installation and Operation: CCTV systems are relatively simple to set up and operate, making them the optimal choice for non-expert users.
Reliability: Some users claim that analog CCTV cameras systems may be more stable in some instances, as they operate independently of the network system and are thus isolated from common network issues.
Ultimately, the “optimal” choice depends on your requirements, the features you cannot compromise on, and the allocated budget. It may be beneficial to consult with security professionals to assess your needs. XonTel Technology is one such company that can assist you.